Technical Support Engineer
Zenprise - Redwood City, CA

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Who We Are
Zenprise is the leader in secure mobile device management. Founded in 2003, Zenprise is headquartered in Redwood City, California and is privately held with funding from investors Bay Partners, Greylock Partners, Ignition Partners, Mayfield Fund, Rembrandt Venture Partners, and Shasta Ventures. Zenprise’s executive and product teams bring enterprise software experience from companies such as Mercury, EDS, Zambeel, Bay Networks, Loudcloud, Vontu, Symantec, McAfee, and RSA Security. For more information, please visit www.zenprise.com .
Who We Need
Zenprise is looking for exceptional, team-oriented people interested in driving development and market positioning of new mobile device management technologies. Joining our team will make you an integral part of leading Zenprise to the top of the MDM industry.
Skills in Demand
The Technical Support Engineer should possess logical troubleshooting skills and a fascination for new technology. If you have these attributes, then Zenprise is the place for you! Technical Support Engineers will be tasked to provide on call customer support to manage critical customer issues.
Responsibilities
Install Zenprise software
Maintain good communications with the customer and properly manage expectations
Manage critical customer issues
Create trouble tickets
Assess and reproduce customer environments, troubleshoot and resolve issues
Interact closely with Sales Engineers, Quality Assurance and engineering teams
Requirements
5+ years Windows Server experience
BS in Computer Science or engineering preferred
Must have experience using trouble ticketing systems
Very strong troubleshooting skills
Excellent phone and email communication skills

Previous experience with:
Smartphone and tablet devices such as Apple iOS, Android, Blackberry, Windows Phone and Symbian
System Administration
MySQL, Postgres and SQLServer
DNS
Firewall / DMZ configuration
LDAP / Windows Active Directory / ActiveSync
Microsoft Exchange
Windows Server 2008 experience

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