Technical Support Help Desk Senior
Lockheed Martin Corporation - Clinton, MS

This job posting is no longer available on Lockheed Martin Corporation. Find similar jobs: Lockheed Martin Corporation jobs

Proficient computer skills
Strong Microsoft Office skills
Strong verbal communication skills
Ability to multitask and work in a fast paced environment

Desired skills
Experience using Remedy
ITIL
V3
ISO 9000

Specific Job Description
This position is to recruit talented candidates who have direct experience supporting the Mission Support Services. The position provides customers with in-depth telephone technical support for hardware and software applications, networking issues, and remote access support. They document the issues reported and the resolution of these issues in the ticketing database for historical tracking and reference. These positions support an inbound technical helpdesk. This is a 24 X 7 call center operations; work schedules would include a variety of shifts with various days off.

Standard Job Description
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

Security Clearance
Public Trust

Typical Minimums
High School diploma, or equivalent experience/combined education, with additional specialized technical training equivalent to a technical Associate degree and/or demonstrated ability to perform assigned technical/para-engineering tasks and 1 Year of experience.

LMCareers Business Unit
ESS0997 IS&GS-CIVIL (S8200)

Business Area
Info Systems & Global Sol

Program
MSS

Department
7270024:BPS/CRM-USCIS (Non-SCA)

Job Class
QA/Test and Inspection

Job Category
Hourly/Non-Exempt

City
Clinton

State
Mississippi

Virtual
No

Relocation Available
No

Work Schedule
FLEX-Non-Standard 40 hour week

Req Type
Task Order/IDIQ

Direct/Indirect
Direct

Shift
Second

Lockheed Martin Corporation - 18 months ago - save job - block
Recommended Jobs
Systems Administrator II
State of Mississippi - Hinds County, MS
State of Mississippi - 1 day ago
About this company
1,619 reviews
Headquartered in Bethesda, Md., Lockheed Martin is a global security and aerospace company that employs approximately 115,000 people...