Proficient computer skills
Strong Microsoft Office skills
Strong verbal communication skills
Ability to multitask and work in a fast paced environment
Experience using Remedy
Specific Job Description
This position is to recruit talented candidates who have direct experience supporting the Mission Support Services. The position provides customers with in-depth telephone technical support for hardware and software applications, networking issues, and remote access support. They document the issues reported and the resolution of these issues in the ticketing database for historical tracking and reference. These positions support an inbound technical helpdesk. This is a 24 X 7 call center operations; work schedules would include a variety of shifts with various days off.
Standard Job Description
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
High School diploma, or equivalent experience/combined education, with additional specialized technical training equivalent to a technical Associate degree and/or demonstrated ability to perform assigned technical/para-engineering tasks and 1 Year of experience.
LMCareers Business Unit
ESS0997 IS&GS-CIVIL (S8200)
Info Systems & Global Sol
QA/Test and Inspection
FLEX-Non-Standard 40 hour week
Lockheed Martin Corporation - 23 months ago
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