Technical Support II F26888
SyApps LLC - Reston, VA

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SyApps is a Technology and Management Consulting Services firm based in Greater Washington area, with focus on solutions in the area of Strategy, Process, Technology and Management support. As a diverse end-to end IT and Management solution Provider, SyApps offers a range of expertise aimed at helping customers re-engineer and re-invent their business to compete successfully in an ever-changing marketplace.

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Job Description Responsibilities:

The candidate must be able to apply an understanding of the principles, concepts, practices and standards in the area of technology processes and controls. In addition, the candidate will assist, when necessary, with research and analyses requested by management. The candidate must have the ability to work independently with minimal instruction, and demonstrate strong interpersonal skills with the ability to establish effective relationships. The individual must display critical thinking skills and an analytical approach to problem solving. •

Assist in investigating and implementing improved controls for technology areas. Assess risks, document processes, test controls, and provide support for remediation efforts. •

Perform periodic reviews. •

Report control failures and design gaps. •

Ensure that documentation is compliant with the enterprise standards. •

Provide technical support to business teams. •

Conduct research for and respond to inquiries from internal and external points of contact. •

Develop and manage schedules for reviews. •

Manage a centralized calendar and coordination of password resets across the enterprise.. •

Clearly articulate the up and downstream impacts of the password resets. •

Create and publish password reset metrics. •

Document processes and policies. •

Track incident tickets and ensure completion of password resets.

Basic Qualifications:

· MS Office Suite with strong Excel/Access skill set (the ability to create using Excel/Access)

· SharePoint end-user admin experience with a focus on creating calendars and work streams

Additional Qualifications: Remedy

Key Words: Access, Excel, SharePoint, support, analysis

Location: Reston, VA

Travel: No

SyApps LLC is a Winner of the SmartCEO/Grant Thornton Future 50 Award for being recognized as one of 50 fastest growing companies in the Greater Washington Area.

We are proud of our diverse environment, Equal Opportunity Employer. SyApps is committed to a policy of equal employment opportunity. SyApps participates in E-Verify.

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