Technical Support Manager
Cigna - Windsor, CT

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Job Description Role Summary:

This role facilitates the resolution of business impacting technology based incidents for the enterprise. Act as individual contributor to coordinate real-time service restoration triage with multiple subject matter experts to drive to restoration of service and the resolution of business service outages. Must be able to accurately communicate the business impact and nature of impact to IT Management, in written and oral formats.

. Requirements Qualifications: *
  • Requires leadership skills, organizational ability, adaptability, sound judgment, and a strong analytical ability. *

  • Prior experience in large data center as a team lead or supervisor preferred. *

  • A degree in Computer Science, Business Management, Management of Information Science, or a related discipline and typically eight to ten years experience is preferred. *

  • Overall customer focus *

  • Ability to facilitate conversations with large groups of remote people *

  • Crisis management skills: able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state. *

  • Ability to maintain calm in stressful situations *

  • Ability to translate technical problems into business terms. *

  • Aptitude for, and interest in, learning new technologies. *

  • Understands customers issue and demonstrates real concern. *

  • Adaptability to new processes and expectations. *

  • Manage diverse teams made up of process and technical experts *

  • Technical proficiency in multiple areas of: desktop computing, distributed computing theory, networking, midrange, mainframe, web technology, databases, and batch cycle *

  • Team lead or supervisory experience within Information Technology/Data Center Operations.


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Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security....