Technical Support Manager
Farm Credit Bank of Texas - Austin, TX

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Farm Credit Bank of Texas, headquartered in Austin, Texas, is a $15.1 billion wholesale bank that provides funding and services to rural lending institutions in five states and is active in the capital markets. Established in 1916, the cooperatively owned bank is part of the Farm Credit System, the nation’s largest source of financing for agriculture and rural America.

Job Purpose and Scope
            This position will supervise the support desk and the performance of that group. Monitor the call tracking system and special projects assigned to the support group. Coordinate with the other IS groups in the implementation of new software and software upgrades in the bank and the associations.

            Education and Experience Requirements Bachelor’s Degree or equivalent and seven (7) years’ experience in help desk operations. Good understanding of customer-support procedures and concepts. Candidate must have a minimum of five (5) years experience managing a technical helpdesk.
            • Knowledge of incident-tracking and Automatic Call Distribution (ACD) systems.
            • Ability to communicate well, organize and handle multiple tasks at once, and learn new applications and equipment quickly.
            • Interpersonal relationship skills, problem solving, organization and supervisory skills are essential.
            • Infrequent travel within the district.