Technical Support Professional I
Stream Global Services - Tampa, FL

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If you have always dreamed about having a job doing what you love to do, then come join the Stream Team!

At Stream, our Technical Support Professionals are treated like the winners they are! As a Technical Support Professional, you
'll be assisting people all over the country, providing advice and solving problems. It can be challenging work, but you'll be rewarded for helping people quickly, professionally while making them smile. You will answer calls from customers, helping them resolve issues while inputting their call information into the computer.

Don't end up in the back of the pack. Move ahead with Stream today!

Stream Offers:
  • Competitive pay with a 180-day increase based on performance
  • Fully paid training and daily coaching
  • Full benefits package including 401k option
  • Paid vacation and sick time
  • Promotional opportunities
  • A business casual and fun work environment
Site Perks:
  • Earn DCSE certifications
  • Work in a fun, casual environment
  • Get paid to train
  • Use your technical ability to help others
  • Play pool, ping pong and X-Box at work
  • Work with people who share similar interests
  • Performance-based contests
  • Employee Referral Bonuses
  • Free coffee, tea and hot chocolate
  • Promotional opportunities

Qualifications
Successful Technical Support Professionals are individuals who:
  • Enjoy providing professional telephone technical support
  • Respond to routine inbound phone calls with the expectations of providing a high degree of professional and superior technical evaluation
  • Enjoy helping customers understand the features and benefits the products and work systematically through hardware or software problems
  • Have excellent communication skills: verbal, written, listening and reading
  • Assist customers systematically through billing, hardware or software problems
  • Can gauge customer technical ability and modify delivery skills accordingly
  • Have a strong desire to learn continually and grow professionally
  • Can quickly think of alternative solutions to customer problems
  • Are comfortable working on a team and supporting others
  • Are able to adapt well to changing circumstances, direction, and strateg

Technical Skills:
  • Computer Network knowledge
  • A+ level hardware knowledge or certification
  • Basic software knowledge (Microsoft Office Suite, Windows XP, Vista and 7)
  • Knowledge of RAID

Job : Agent - Technical Support
Primary Location : United States-Florida-Tampa

Schedule : Full-time
Shift : Rotating within Hours of Operation (24 hour schedule)
Employee Status : Regular
Language Fluency Required : English

Stream Global Services - 19 months ago - save job - block
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About this company
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How far do you want to climb the Stream career ladder? With our promote-from-within philosophy and your talent and ambition to succeed,...