Technical Support Representative
IPOWER - Phoenix, AZ

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Technical Support Representative
IPOWER has immediate openings for customer service individuals who are interested in breaking into the technical support space. This is an entry level technical support position for individuals who have amazing customer service skills, are technically savvy and are resourceful problem solvers interested in helping people

  • Troubleshoot telephone and/or email inquiries in the customer support/technical support queue.
  • Deliver outstanding customer service to direct customers in a high pace contact center environment.
  • Perform appropriate and timely troubleshooting of technical issues.
  • Meet performance standards in productivity and quality set by the department in a highly metrics driven operation; number of calls, length of calls, quality scores, sales.
  • Provide accurate technical solutions in an effort to resolve each issue upon the 1st call.
  • Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services.
Please be sure that your resume demonstrates the following qualifications with specific examples of previous experiences. Only highly qualified candidates will be contacted.
  • One full year experience of Customer Service, Technical Support and/or Inbound Sales in a high volume fast paced environment.
  • Strong customer service and tele-sales skills.
  • Experienced with Web Based Applications & Windows.
  • Willingness and desire to learn technical concepts such as Domain registration and basic understanding of web browsers.
  • Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment.
  • Ability to manage sensitive and critical client information.
  • Excellent verbal and written communication skills.
  • Problem solving and decision making skills.
  • Demonstrated good job stability in the past
A flexible schedule is required for this opportunity! We are a 24/7 company. Must be available for all shifts (24/7 operation)

  • Medical, Dental and Vision insurance
  • 401K
  • 3 weeks of accrued PTO each year
  • Training Opportunities
  • Free Web Hosting Account
  • Competitive salary and commission structure
Salary is $13/hour plus generous commission structure

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