Technical Support Scientist
Illumina - San Diego, CA

This job posting is no longer available on Illumina, Inc.. Find similar jobs: Technical Support Scientist jobs - Illumina jobs

As an in-house Support Scientist (Technical Applications Scientist) of Illumina products and applications, you will provide technical advice and troubleshooting assistance focusing on sample preparation and run quality analysis. As a key member of the Customer Solutions Team you will also assist in the development and improvement of key commercial processes to ensure that Illumina provides is customers with world class technical support. Candidates will receive extensive product training, competitive salaries and stock. Illumina is growing rapidly and offers excellent opportunities for career development.

Job duties include but are not limited to:
  • Answer, evaluate, and prioritize incoming phone, email, and in person requests for assistance from customers
  • Handle problem recognition, research, resolution, and follow up for routine and complex problems.
  • Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers
  • Develop, write, and edit technical documentation and training materials for internal and external customers.
  • Participate in core product sustaining and development teams.
  • Triage and dispatch issues requiring field support to Illumina Engineers and Applications Scientists
  • Log and manage customer feedback using Illumina's case tracking database
  • Ph.D., M.S, or B.S. with plus 3 years relevant lab experience in molecular biology, genetics, bioinformatics or related field.
  • Customer support experience highly desirable.
  • Practical Sequencing experience desirable
  • Excellent analytical, problem solving and interpersonal skills required
  • Outstanding written and verbal communication and training skills a MUST
  • Willing to travel up to 10%
Equal Opportunity Employer/ Affirmative Action Employer

Illumina, Inc. - 22 months ago - save job - block
Recommended Jobs
Technical Support Specialist II
Affymetrix - San Diego, CA
Affymetrix - 12 days ago

Technical Applications Scientist 1
Illumina, Inc. - San Diego, CA
Illumina, Inc. - 5 days ago

Project Support Researcher
UC San Diego Health System - San Diego, CA
UC San Diego Health System - 12 hours ago
About this company
19 reviews
Illumina elucidates the human genome. The firm makes tools used by life sciences and drug researchers to isolateĀ and analyze...