Technical Support Specialist I
Hard Dollar - Scottsdale, AZ

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Technical Support Support Specialist I (Second Shift)

Would you like to get your foot in the door at a successful, rapidly growing software company? Do you enjoy working with people and leading technology? Are you social and outgoing, but have a geeky side? Do you prefer working late afternoon and evening? If so, this entry-level position with advancement opportunities may be for you.

Hard Dollar, the global leader in project cost management, provides solutions for the heavy civil/infrastructure, mining, oil & gas, environmental, utilities, STO, and industrial markets. We have an opportunity for a Technical Support Specialist I to join our winning team.We’re small enough to be casual and friendly, but large enough to lead our market - and our growth is generating great opportunities.

In this position, you’ll be a primary contact for firms operating HD’s software application suite of products, assisting customers to effectively utilize HD software applications to meet their firm's business objectives. Since you will develop expertise in the HD application software product set, you’ll be able to resolve problems and issues efficiently and effectively.

The customers who work with you will end up as raving fans, because of your capability and your empathy. You’ll have proven processes to guide you, the support of senior analysts when you need it, and autonomy to make decisions on your own.

Here’s what you’ll be doing:
Troubleshooting - solve customer problems

Document troubleshooting steps

Research solutions

Take action using remote access utilities

Contribute ideas to the team

Collaborate on solutions

Here’s what you’ll bring:
Great communicator, both written and spoken

Experience and/or familiarity with technical support in a software application support or call center environment

Technical knowledge of MS Windows and fundamental concepts of databases (preferably SQL)

Problem solving ninja, with deductive logic and top-notch troubleshooting skills

Able to create great customer experiences out of issues and problems

Degree preferred but not required

IT-related course work preferred

Why work with us:
You’ll report to a manager who communicates regularly, and has a reputation for training his team exceptionally well

Second shift schedule with higher pay percentage

Work with incredibly driven, talented, team-oriented, and smart co-workers

Work with cutting edge technology

Company and industry training, plus tuition reimbursement

Opportunity for rapid advancement and increased responsibility

Based in beautiful Scottsdale (local candidates only, no re-location)

Casual, fun, flexible, Class A work environment

Accountable, make-it-happen culture

A rapidly growing, profitable expansion stage software company

Top tier, committed corporate customers around the globe

Medical, dental, disability, prescription drug, vacation wellness and 401(k) with match

Hard Dollar Corporation is the industry leader for project cost management and project intelligence solutions. Founded in 1989, Hard Dollar delivers solutions to customers all over the world within the infrastructure, mining, oil & gas, and energy industries. With a strong reputation and an impressive growth trajectory, Hard Dollar offers the best of both worlds for top candidates who have an entrepreneurial spirit and want to represent a respected product and brand.

If you’re looking for an entry-level opportunity with no ceiling above you and lots of support around you, this is it. If you’re just exploring options, it’s OK – reach out to us, we’ll treat your information with the utmost in confidentiality and discretion.