Technical Support Support Specialist I (Second Shift)
Would you like to get your foot in the door at a successful, rapidly growing software company? Do you enjoy working with people and leading technology? Are you social and outgoing, but have a geeky side? Do you prefer working late afternoon and evening? If so, this entry-level position with advancement opportunities may be for you.
Hard Dollar, the global leader in project cost management, provides solutions for the heavy civil/infrastructure, mining, oil & gas, environmental, utilities, STO, and industrial markets. We have an opportunity for a Technical Support Specialist I to join our winning team.We’re small enough to be casual and friendly, but large enough to lead our market - and our growth is generating great opportunities.
In this position, you’ll be a primary contact for firms operating HD’s software application suite of products, assisting customers to effectively utilize HD software applications to meet their firm's business objectives. Since you will develop expertise in the HD application software product set, you’ll be able to resolve problems and issues efficiently and effectively.
The customers who work with you will end up as raving fans, because of your capability and your empathy. You’ll have proven processes to guide you, the support of senior analysts when you need it, and autonomy to make decisions on your own.
Here’s what you’ll be doing:
Troubleshooting - solve customer problems
Document troubleshooting steps
Take action using remote access utilities
Contribute ideas to the team
Collaborate on solutions
Here’s what you’ll bring:
Great communicator, both written and spoken
Experience and/or familiarity with technical support in a software application support or call center environment
Technical knowledge of MS Windows and fundamental concepts of databases (preferably SQL)
Problem solving ninja, with deductive logic and top-notch troubleshooting skills
Able to create great customer experiences out of issues and problems
Degree preferred but not required
IT-related course work preferred
Why work with us:
You’ll report to a manager who communicates regularly, and has a reputation for training his team exceptionally well
Second shift schedule with higher pay percentage
Work with incredibly driven, talented, team-oriented, and smart co-workers
Work with cutting edge technology
Company and industry training, plus tuition reimbursement
Opportunity for rapid advancement and increased responsibility
Based in beautiful Scottsdale (local candidates only, no re-location)
Casual, fun, flexible, Class A work environment
Accountable, make-it-happen culture
A rapidly growing, profitable expansion stage software company
Top tier, committed corporate customers around the globe
Medical, dental, disability, prescription drug, vacation wellness and 401(k) with match
Hard Dollar Corporation is the industry leader for project cost management and project intelligence solutions. Founded in 1989, Hard Dollar delivers solutions to customers all over the world within the infrastructure, mining, oil & gas, and energy industries. With a strong reputation and an impressive growth trajectory, Hard Dollar offers the best of both worlds for top candidates who have an entrepreneurial spirit and want to represent a respected product and brand.
If you’re looking for an entry-level opportunity with no ceiling above you and lots of support around you, this is it. If you’re just exploring options, it’s OK – reach out to us, we’ll treat your information with the utmost in confidentiality and discretion.