Working as a member of the Office of Information Technology - Client Services Support Team in support of the University community, the incumbent answers, evaluates, troubleshoots and prioritizes incoming user assistance requests from a number of sources. These requests may cover the installation, configuration, maintenance and upgrade of computer hardware and software as well as peripheral devices. Additionally, the support requests may be addressed via telephone, email or direct customer ...
Sungard Higher Education - 3 years ago
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