Technical Support Specialist
Avaya - Alexandria, VA

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Avaya Government Solutions (AvayaGov) is a trusted partner for governments to support the livelihood, security and well-being of its citizens. We deliver a comprehensive portfolio of technology and high-end services capable of meeting the demands of the most complex and important systems in the world. AvayaGov engineers, deploys and manages mission-critical solutions for government, including homeland security, criminal justice, defense and civilian agencies within the U.S. Federal Government and at state and local levels.

Avaya Government Solutions has an immediate opening for a Technical Support Specialist located in Alexandria, VA. Tier 2/3 helpdesk position includes the following responsiblities: Answer trouble calls and inquiries from customers concerning the use of Electronic Filing System for filing Patent applications at the USPTO, troubleshoot PC/Macintosh/Unix configuration and application problems. Provide gudiance in patent application business process and procedures (90% of the time). Process related paperwork and other duties as assigned (10% of the time). Helpdesk hours are from 6am-midnight, M-F This positon is for 1-10pm

Bachelors degree or equivalent work experience 1-5 years.

Avaya - 17 months ago - save job - block
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Avaya helps to tie the corporate world together. The company's communication equipment and software integrate voice and data services...