Technical Support Specialist
Blue Cross Blue Shield of Illinois - Chicago, IL

This job posting is no longer available on Blue Cross Blue Shield of Illinois. Find similar jobs:Technical Support Specialist jobs

Basic Function:
Within Payroll Department serve as a liaison between payroll production staff, ITG teams, and other business partners for gathering business requirements, developing functional specifications, and resolving production issues. Field questions from Payroll Production staff regarding system errors and configuration updates; manage defects/issues from point of incident to resolution.
Create and execute test plan; verify expected outcomes both online and through query reporting.
Create adhoc reports for auditing and debugging using SQL within PeopleSoft (App Designer and 4 Tier query); document new queries for future use.
Assist with system upgrades by reviewing and documenting system customizations, working with payroll technical team to formulate test cases, and suggesting possible improvements. Create and maintain documentation to reflect current methodology and usage by production and the technical staff.

Job Requirements:
1)3 years experience working with a HRMS system
2)Report writing (querying, reasearchis issue log, create test environment) for problem resolution, including documentation.
3)Clear and concise verbal and written communication skills
4)Ability to handle confidential matters with discretion and good judgment
5)Analytical skills, problem-solving skills and attention to detail
6)PC proficiency in MS Office and a query writing tool

Preferred Requirements:
1)Bachelor Degree in Business Administration or Finance
2)Working knowledge of PeopleSoft v9.0 (Payroll and Time & Labor modules)
3)Experience in requirements gathering and functional specification writing

This position is located in Chicago, IL
Relocation is not provided at this time.
Sponsorship is not provided at this time.

About this company
34 reviews