Technical Support Specialist
Gartner Inc 14 reviews - Stamford, CT

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COMPANY DESCRIPTION Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the valuable partner to 11,700 distinct organizations. Through the resources of Gartner Research, Gartner Consulting and Gartner Events, we work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 4,900 associates, including 1,250 research analysts and consultants, and clients in 85 countries. JOB DESCRIPTION Responsibilities include supporting our networked Cannon Multi Function Devices and meeting rooms (50%) in addition to technical support (50%). Canon Multi Function Device
  • Twice daily, ensuring that all Cannon devices are functioning properly and supply levels are adequate, stocking paper, ordering supplies. *Provide support throughout the day as needed for proper function.
Meeting Room Support
  • Ensuring that conference room technology (projectors, plasma screens, connections) are functioning properly (morning and afternoon inspection as well as support throughout the day)
Technical Support
  • A Technical Support Specialist is required to provide second level support to Gartner standards and SLAs for all Gartner Associates (in local and regional Gartner offices or working remotely) as well as assisting with projects & Gartner Events. *Escalated (level 2) technical support: provides good technical hardware troubleshooting & diagnosis, software troubleshooting/installation and information gathering. * Ticket/call tracking: responsible for all tickets/requests/calls to ensure they are correctly assigned, communicated, updated with the relevant information and escalated as necessary to Gartner standards. *Events & Symposiums: when requested, liaise with ITIO Event Manager and Events staff to provide correct technology services and support required. *Subject Matter Expert (level 3) support: build knowledge in specialized subjects. *Remote office visits (when required): ensure frequent remote office contact to build rapport including regular office visits. *Projects: assist with additional project work when required. *Asset Management: ensure accurate tracking of all assets. *Hours for this position are 7:30 am until 4:00 pm.
Required Skills:
  • Experience supporting multi function devices and meeting room technology. *Experience using help desk call logging system. *Experience with standard Microsoft products and platforms. *Understands networking concepts, servers and LANs/WANs. *Good problem solving skills. *Good communicator, able to deal with staff at all levels in the organization (verbal and written). *Able to life 50 pounds.
ADDITIONAL DETAILS Gartner is an Equal Opportunity / Affirmative Action Employer committed to the value of workforce diversity.

About this company
14 reviews
Gartner, Inc. offers independent and objective research and analysis on information technology, computer hardware, software, communications...