Technical Support Specialist
Information Mapping - Waltham, MA

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This position will require a high degree of independence working in a dynamic but small environment providing primary technical support contact for customer base and within the company.

The essential responsibilities include:

  • Provide technical support to clients using IM software.
  • Software installation and troubleshooting for end-users.
  • Ensure proper documentation and solutions of all tickets/incidents.
  • Assist with updates and support of e-learning programs.
  • Database and list management.
  • Assist with software testing and quality assurance and control.
  • Learning Management System administration and updates.

Minimum qualifications and experience include:

  • Strong knowledge of MS Word including Styles and Templates.
  • Telephone technical support including remote support tools.
  • Solid working knowledge of Windows Operating Systems.
  • HTML and web site development a plus.
  • Strong written and verbal communication skills.
  • Professional demeanor and likes interaction with people.
  • Ability to solve problems and adapt to ever-changing priorities.

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