Technical Support Specialist
MicroEdge, LLC - New York, NY

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MicroEdge, a cutting edge software and services company, is seeking a strong communicator for our Client Services Specialist position. We are the leader in providing the best technology toolset to the philanthropic community worldwide. This is a great opportunity for professionals to grow with a rapidly expanding company.

Our Specialists work independently and as part of a team to identify and resolve technical and functional questions from our clients. The work is fast paced and varied. This position requires the ability to express concepts and ideas in a clear and concise manner to clients and fellow employees. Specialists must have a client service mentality and be comfortable working closely with users at all levels.

Key Areas of Responsibility:
  • Develop and maintain an excellent understanding of the MicroEdge product suite
  • Provide phone and email technical support to MicroEdge clients
  • Creation of technical documentation - user guides, FAQs or other resource material
  • Participate in a collaborative team environment with exposure to Sales, Product Development and
management

  • Attend meetings and deliver periodic status updates (both internally and with clients)
  • All other duties and responsibilities as assigned
Skills/Requirements

  • Experience working with multiple teams and personalities
  • Commitment to continuous learning and personal development
  • Communicator of both verbal and written content with an attention to detail
  • PC proficient and a Microsoft Office user
  • Proven organizational and multitasking skills
  • Prior experience with remote support tools preferred
Education and Experience

  • Bachelor’s degree or equivalent work experience
  • Experience working with clients either in person or over the phone
MicroEdge offers an excellent compensation and employee benefit package including medical, dental, vision, flexible spending accounts, 401(K) , generous paid time off, travel assistance and more!

Click the apply button to complete our short application process--it should take you less than 5 minutes!

Must be authorized to work in the United States. No H-1B sponsorship available for this position.

EOE

/AA: M/F/D/V

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MicroEdge, LLC - 21 months ago - save job - block
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About this company
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MicroEdge keeps grantmakers' money from burning holes in their pockets. The company provides software and Web-based technologies for...