Technical Support Specialist
RYAN Consulting Group 2 reviews - Indianapolis, IN

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RYAN Consulting Group, Inc. (RYAN) is headquartered in Indianapolis, Indiana. RYAN utilizes advanced technologies, methodologies, and business intelligence tools to help our clients reach their full potential. We are dedicated to delivering superior consulting services, and we have an unwavering commitment to completing each project.

We have an opening for a Technical Support Specialist for an initiative with the City of Indianapolis.

Position Description:
Technical support services are those activities associated with the provision of application

services. Technical support services to be performed by the Provider include:

Application maintenance support: To ensure that in-use applications continue to function as required by the City/County. Support includes:

Corrective maintenance to resolve problems

Preventative maintenance to proactively mitigate impact of known conditions which could affect an application

Adaptive maintenance required as a result of changes to interfacing external applications or hardware, and perfective maintenance to maintain optimum performance.

Software configuration management and version control to maintain documentation of system

components and tracking of modifications to an application’s components over time with the

ability to restore an application (or component) to prior versions, and

Providing general technical assistance to the help desk and City/County end-users.

Desired Skills & Experience:
Cobol

C#

Accela

Filenet

Visual Basic 6

VB.Net

Perl

Education:
Bachelor’s degree required in IT-related field or degree in unrelated field and work experience acceptable.

About this company
2 reviews
As an established force in the Information technology services and solutions industry, Ryan Business Services. has been one of the leading...