Technical Support Specialist
RecycleBank - New York, NY

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The Technical Support Specialist is responsible for monitoring and maintaining the computer systems and networks supporting Recyclebank’s business operations. The Specialist installs and configures computer systems, diagnoses hardware/software faults and solves technical problems (typically systems failure, operator error or user misunderstanding), either via telephone or in person.

RESPONSIBILITIES

Provisions and maintains corporate computing and mobile devices

Monitor and maintain the computer systems and networks supporting Recyclebank’s business operations

Provide client support, training and technical issue resolution via in-person, email, phone and other electronic media

Troubleshoot system and network problems, diagnose and solve hardware/software faults.

Identify and advise on any operational issues inside and outside of the office

Monitor and maintain computer systems and networks in all offices, including field offices/users

Test and evaluate any new appropriate technologies for company wide use

Create accurate documentation for procedural tasks that exist or are implemented

Prioritize and manage multiple issues simultaneously

Evaluate and maintain all office electronics, including projectors, printers, and speakers/video equipment.

Support all equipment and services for Verizon Wireless, including managing plans and overages

Maintain inventory of new and used equipment in the office, including any recyclable equipment

Enforce IT procedures and policies across the organization where appropriate

QUALIFICATIONS
Communication: Strong verbal and written communication skills.

Aptitude for translating technology terminology into terms that is easy to understand for non-technologists

Strong interpersonal skills and the ability to deal with high stress situations

Able to communicate clearly to end users, peers and management

Able to communicate clearly and manage 3rd party vendor relationships (support and purchasing channels)

Service Level Management: Ability to prioritize and work through competing requests while setting appropriate user expectations.

Experience working in a “helpdesk” environment

Able to work independently by prioritizing urgent and critical issues/requests appropriately

Strong sense of responsibility and ownership of projects and tasks
Troubleshooting Skills: Strong troubleshooting skills on computing devices (Windows, MacOS X and iOS) and the network are required

Strong knowledge of desktop and mobile Operating Systems (Windows, MacOS X, iOS)

Working knowledge of LAN technologies (Ethernet, WI-FI, etc…) is required

Fast learner of end-user technologies, procedures and corporate policies

‘Can-Do’ attitude with willingness to develop foundational understandings and solutions.

Experience:
1 – 3 years of experience performing end-user support on windows and Mac OS X laptops/desktops

Bachelor's degree in CS, Information Systems or other IT related discipline preferred

Experience with Microsoft (Windows, AD, Fileservers, etc…) and Apple (MacOS X, iOS) technologies is required

Experience with other computing peripherals: network printers, projectors, VoIP phone systems, speakers and video equipment

RecycleBank - 18 months ago - save job - block
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