The Technical Support Specialist is responsible for monitoring and maintaining the computer systems and networks supporting Recyclebank’s business operations. The Specialist installs and configures computer systems, diagnoses hardware/software faults and solves technical problems (typically systems failure, operator error or user misunderstanding), either via telephone or in person.
Provisions and maintains corporate computing and mobile devices
Monitor and maintain the computer systems and networks supporting Recyclebank’s business operations
Provide client support, training and technical issue resolution via in-person, email, phone and other electronic media
Troubleshoot system and network problems, diagnose and solve hardware/software faults.
Identify and advise on any operational issues inside and outside of the office
Monitor and maintain computer systems and networks in all offices, including field offices/users
Test and evaluate any new appropriate technologies for company wide use
Create accurate documentation for procedural tasks that exist or are implemented
Prioritize and manage multiple issues simultaneously
Evaluate and maintain all office electronics, including projectors, printers, and speakers/video equipment.
Support all equipment and services for Verizon Wireless, including managing plans and overages
Maintain inventory of new and used equipment in the office, including any recyclable equipment
Enforce IT procedures and policies across the organization where appropriate
Communication: Strong verbal and written communication skills.
Aptitude for translating technology terminology into terms that is easy to understand for non-technologists
Strong interpersonal skills and the ability to deal with high stress situations
Able to communicate clearly to end users, peers and management
Able to communicate clearly and manage 3rd party vendor relationships (support and purchasing channels)
Service Level Management: Ability to prioritize and work through competing requests while setting appropriate user expectations.
Experience working in a “helpdesk” environment
Able to work independently by prioritizing urgent and critical issues/requests appropriately
Strong sense of responsibility and ownership of projects and tasks
Troubleshooting Skills: Strong troubleshooting skills on computing devices (Windows, MacOS X and iOS) and the network are required
Strong knowledge of desktop and mobile Operating Systems (Windows, MacOS X, iOS)
Working knowledge of LAN technologies (Ethernet, WI-FI, etc…) is required
Fast learner of end-user technologies, procedures and corporate policies
‘Can-Do’ attitude with willingness to develop foundational understandings and solutions.
1 – 3 years of experience performing end-user support on windows and Mac OS X laptops/desktops
Bachelor's degree in CS, Information Systems or other IT related discipline preferred
Experience with Microsoft (Windows, AD, Fileservers, etc…) and Apple (MacOS X, iOS) technologies is required
Experience with other computing peripherals: network printers, projectors, VoIP phone systems, speakers and video equipment
RecycleBank - 18 months ago