Technical Support Specialist
Sidley Austin LLP - Washington, DC

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Hours: Monday - Friday from 11:00 am – 7:00 pm

Introduction to Sidley:
Sidley Austin LLP is one of the worlds largest full-service law firms, practicing in 18 U.S. and international cities.

In addition to being a professionally and personally rewarding workplace, we offer a competitive salary along with a comprehensive benefits package. Our benefits include a generous combined leave program, performance and year-end bonuses, medical and dental plans, 401(k) and retirement plans, and a public transportation benefit.

The Technical Support Specialist is responsible for providing Level II technical hardware and software support. Provides Technical Support to users by performing the following duties:

Duties and Responsibilities:
Assists users to resolve computer related problems such as inoperative hardware or software, including network connections.

Assist with work projects such as converting to new hardware or software.

Use and maintain call records in IT Incident Management System.

Maintain Personal Computers, printers, monitors, and scanners (collectively Hardware') in good operating condition, correcting product malfunctions and failures.

Hardware Support functions that include, but not limited to, end user support, desktop support, laptop support, visiting office setups, and Blackberry tasks. Perform computer imaging and post image configurations, and basic printer troubleshooting working with the vendor on repairs.

Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.

Provide preventive hardware and software maintenance on Hardware at regularly scheduled intervals, perform diagnostics and adjust electronic components or update new software releases as necessary.

Provide break/fix support for telephone hardware at Users desktops, including handsets, telephone cords and telephone base-units. This does not include programming of phones.

Software support functions that include, but not limited to, troubleshooting of applications that are standard within our environment. Installation and configuration of software, and support of third party applications in coordination with vendors.

Install business-related software and resolve hardware and software problems on Personal Computers owned by Sidley and used for Sidley business purposes.

Ensure the visiting lawyers can access Firm data and outside visitors can connect to the Internet, as well as, ensure visitor equipment is setup and functioning prior to the visitors arrival.

Manage the assets both deployed and in inventory, maintaining accurate Remedy records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.

Perform other duties as required.
Qualification Requirements: To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (the Duties') above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. Employees or applicants who need an accommodation should contact Human Resources.

Education and/or Experience:Required:
BA/BS degree or equivalent work experience

Proven success supporting technology and delivering high quality customer service

Experience with windows compatible personal computers, and Microsoft Windows XP/7

Smartphone experience, e.g., Blackberry, iPhone, Android

Microsoft Office 2007 certifications

Proficiency with Microsoft Office, Citrix and legal specific applications

Law firm experience

Other Skills and Abilities:
In addition to the above, the following may also be required of the successful candidate:
Excellent organizational skills
Excellent attention to detail
The use of good judgment and good interpersonal communication skills
Well developed analytical and problem solving skills
Works harmoniously and effectively with others as part of a team
A self-starter who desires to show ownership and commitment to the job
Exercises confidentiality and discretion

CareerBuilder - 20 months ago - save job
About this company
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Sidley Austin aims to be a one-stop shop for large and small businesses, government agencies, and individuals needing legal help. The...