StoneMor Partners is conducting a search for a Technical Support Specialist to join our corporate IT team. This position is located in our Levittown, PA national headquarters.
The ideal candidate will be a detail-oriented, organized and independent. This individual will provide primarily telephone and some desk side support for 150+ internal customers and approximately 360 remote sites, including hardware, software technologies “from the wall forward” and telecommunications duties. Responsibilities include desktop, laptop and peripheral support and project work. The perspective candidate must have excellent customer service skills.
We offer to our valued employees a competitive benefits package, including: Medical, Dental, 401k, Life, Short/Long-Term Disability, Tuition Reimbursement, Volunteer Program & more.
Essential Duties and Responsibilities:
*Answer trouble calls and provide support via telephone
*New account testing and setup
*Software training / usage questions and installs
*Troubleshoot hardware and software problems
*Excellent customer service skills
*Excellent written, verbal and listening skills
*Ability to follow procedures
*Strong multi-tasking skills
*Ability to communicate with all levels of staff and vendors
*Ability to meet deadlines and provide status updates
Education and/or Experience:
*High School Diploma.
*Bachelor’s Degree is preferred.
*1-3 years experience providing telephone and hands-on support in a corporate environment
*1-3 years experience supporting PC-based software applications in a network environment (Windows 2000, MS Office, Exchange and accounting/financial software)
*1-3 years experience troubleshooting and maintaining IBM-compatible PC hardware (desktop and laptop) in a Windows network environment
*1-3 years experience with Outlook / Exchange, Windows, Internet Explorer
*Experience with AS/400 is a plus
StoneMor Partners, LP is an established leader in the death care industry, serving thousands of families in a caring personalized manner. We draw upon more than 100 years of collective experience in the advanced planning and cemetery industry to serve families in the best possible manner – with dignity and understanding.
We provide a broad scope of products and services through the ownership, development and operation of cemeteries and funeral homes in multiple states. As we continue to grow, we will maintain our commitment to serving families locally with compassion, dignity and honesty.
APPLY NOW FOR IMMEDIATE CONSIDERATION
StoneMor Partners is an Equal Opportunity Employer
StoneMor Partners L.P. - 19 months ago