Technical Support Specialist
The Glenmont Group - Dallas, TX

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My client, a prestigious international law firm is seeking a Technical Support Specialist to join their team

Located in the beautiful Comercia Towers building in downtown Dallas is looking for a team player with the following:

Summary of Position:
Provides a broad range of Technology Support. Assists with Telephone and voicemail setup, and loaner laptop and PDA distributions.

Promptly answers calls from users and provides concierge-level support as required by internal and external clients in regards to questions or troubleshooting the following representative issues (partial list): application functionality/usability; problems with applications; hardware problems (defective monitor, keyboard, mouse, CPU or other component); printing problems, network access problems; software installation requests; PC/laptop upgrade requests; loaner laptop requests; loaner PDA requests

Provide basic training on various applications as needed

Knowledge, Skills & Abilities:
Thorough knowledge of desktop PC, laptop, PDA and printer, Citrix and remote access configurations in a networked environment.
Demonstrated knowledge of all core legal software systems, particularly: MS Operating System, MS Office Suite, iManage, Interaction, Document Comparison software, CMS, etc. Advanced document troubleshooting and forensics with Word Processing Software.
Fundamental knowledge of Microsoft Windows operating system software and client/server communications in a Microsoft environment.
Ability to provide basic user training on firm wide systems and applications..
Excellent customer service and interpersonal skills.
Good written communication, verbal communication and presentation skills.
Good analytical and problem solving skills.
Ability to work well in a team environment.
Able to work overtime and on-call as needed

Experience:
Minimum two years of user support or related experience. Law firm experience preferred.

Education:
College degree, technical certifications or equivalent work experience.

Monster - 12 months ago - save job - block
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