The Division of Information Systems at the University of Indianapolis seeks applications for a Technical Support Specialist. This is a full-time, exempt staff position.
The technical support specialist is primarily responsible for providing Tier 1 and Tier 2 support within Technology Support Services and for users across campus. This individual applies consulting, troubleshooting, and problem-solving skills to diagnose and repair standard problems and issues that arise as well as configuring and installing hardware and software—including basic networking—in a desktop-computing environment. Using established guidelines, all requests are prioritized and recorded in the Information Systems database. The technical support specialist develops a solid working relationship with the University community to function as a liaison between Information Systems and the user community and is expected to follow the policies and procedures related to computer operation and distribution. In addition, this individual provides support and service for the printers and copiers on campus.
Special Instructions to Applicants
Required Education/Experience/Skills (Minimum Qualifications)
Bachelor’s degree and three years of customer service experience, preferably in a help desk environment. Ability to guide customers through established troubleshooting procedures to identify and resolve technical problems; experience documenting issues and resolutions for future issues of the same nature; strong written and verbal communication skills; and attention to detail.
Desired Education/Experience/Skills (Additional Qualifications)
A history of on-going professional training in topics such as customer support. Demonstrated experience of excellent customer service. Technical writing experience is helpful in order to assist with procedural documentation. The ability to plan, organize, and follow-up on projects and initiatives is beneficial.
Monday through Friday, 9:00 a.m. – 5:30 p.m. (additional hours may be necessary, on occasion, for maintenance or systems outages)
Job Open Date
Job Close Date
Open Until Filled