Technical Support Specialist
inLighten - Clarence, NY

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The Technical Support Specialist should be able to:
  • Provide first rate customer service and support to our Clients, answer phone inquiries and log help tickets to client's problem(s), and track incidents for problem resolution. Troubleshooting ability, Customer Service skills, proper phone etiquette, Communication -oral, verbal, and written form in a clear and concise manner
  • Knowledge of basic PC based technologies, experience in Software Installation and Configuration of desktop hardware and software
  • Provide assistance to users of current hardware/software technology, assist installers for new hardware installs, maintenance, updates, and warranty replacement parts/equipment.
Full-time position with a competitive benefit package and paid time off.

About this company
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In 1989, inLighten pioneered the first centralized digital media network. Today, this privately-held company headquartered outside Buffalo,...