The Technical Support Specialist should be able to:|
Full-time position with a competitive benefit package and paid time off.
- Provide first rate customer service and support to our Clients, answer phone inquiries and log help tickets to client's problem(s), and track incidents for problem resolution. Troubleshooting ability, Customer Service skills, proper phone etiquette, Communication -oral, verbal, and written form in a clear and concise manner
- Knowledge of basic PC based technologies, experience in Software Installation and Configuration of desktop hardware and software
- Provide assistance to users of current hardware/software technology, assist installers for new hardware installs, maintenance, updates, and warranty replacement parts/equipment.
RegionalHelpWanted.com - 10 months ago