Responds to requests for assistance from computer users to resolve malfunctions, system problems, and user application errors. Maintains control logs and tracks requests for user assistance; documents system issues, problems, and user application errors and monitors computer-system performance. Documents the assignment of equipment, maintains equipment inventory records, and maintenance contracts. Responds to telephone inquiries and provides assistance to computer users experiencing problems; answers questions regarding computers printers, voice mail, and electronic mail. Performs complex troubleshooting and support activities on PCs and LAN referred by Technical Support Assistant. Communicates system outages and problem-resolution status to users. Supports Technical Support staff in maintaining filing systems of archive tapes on Company servers. This support may include verifying successful backups and communicating with LAN technician if corrective action needs to be taken. Configures equipment as needed for upgrade and/or replacement. Installs software applications needed by users. Works with Branch users and business partners by phone to assist in the installation of new or updated applications. Communicates with vendors and support contractors to obtain repair services on malfunctioning equipment.
Qualifications: Microsoft Windows,Microsoft Office and related applications. Computer-operating systems, system administration, file systems and data communications. Excellent oral and written (English) grammatical skills.
Education & Experience: Equivalent to completion of high school with technical computer training and certification preferred. Must possess a minimum of two years of work experience in technical support assignment involving PCs, LANs, networks, and computer applications. Demonstrated analysis and troubleshooting skills required. Ability to impart knowledge and information and mentor subordinate staff desired.
Capital Insurance Group
Human Resources Department
2300 Garden Road
Monterey, CA 93940
Fax: (831) 233-5900
Capital Insurance Group - 20 months ago