Technical Support
Corsair - Fremont, CA

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General Purpose:
  • Provide end-user technical support in Corsair forums and third-party forums.
  • Assist in verifying system compatibility challenges with resellers, distributors and SIs.
  • Assume an advocacy role within online communities. Inspire, educate and reward.
  • Ensure that Corsair customers have the best support experience possible.

Position Summary, Responsibilities and Expectations:
  • Provide end-user technical support, primarily to customers in the UK and North Europe, via phone, email, chat, forums, Social Media, and customer support tools. May on occasion provide technical assistance worldwide.
  • Work hours could be 5AM - 2PM on occasion
  • Validate RMAs and assist with processing.
  • Work with the lab at HQ to assist in verifying system compatibility challenges (i.e. motherboard or memory) with resellers, distributors and systems integrators.
  • Actively monitor and administrate forum activity on official Corsair forums.
  • Actively monitor and administrate activity on Corsair Social Media platforms (i.e. Facebook and Twitter). Engage with and support customers / fans.
  • Become a valued member of other key enthusiast and gaming communities, while continuing to advocate Corsair and provide support where appropriate.
  • Publish product showcases and build logs in key forums, where permitted to do so.
  • Contribute to process improvements where applicable to ensure 1 st class support.
  • Establish and maintain effective working relationships with all Corsair departments.
  • Be customer-centric and an effective written and verbal communicator.

Essential Skills and Experience:
  • Be fluent in spoken and written English. Other European languages an advantage, particularly spoken and written Swedish but not a requirement
  • Willing to work some early mornings. i.e. 5AM -2PM on occasion
  • Bachelor degree
  • Minimum 3 years of experience in a customer support/service organization, ideally in a related market
  • Experienced with CRM software. an advantage.
  • Proficiency in MS Office (Word, Excel and PowerPoint).
  • Exhibit strong organizational, analytical, and critical thinking skills.
  • Ability to work independently and as part of team, and able to multi-task.
  • In-depth familiarity with gaming and PC hardware communities.
  • A deep understanding and passion for using social media an advantage.
  • Enthusiasm for PC gaming an advantage.
  • Some travel required, including overseas (Europe).
Corsair is an EOE

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