Technical Support
EHD Technologies, LLC - Overland Park, KS

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EHD Technologies has a client with an immediate need for a Technical Support person to work at their education campus in the Johnson County Area. This person will be working alongside 2 other full-time employees who support over 2000 students and faculty. This is a 6-month contract-to-hire position.

The Technical Support role will involve working with users (students and faculty) to understand, troubleshoot and resolve issues related to PC’s, printers, email, wireless, and internet. This person will also participate in a wide range of projects scheduled for 2013 and 2014.

Other duties for the Technical Support person include assisting in the support and management of hardware and IT assets, providing ticket triage, installing and configuring software and applications, administration of user accounts and interfacing with senior IT Professionals.

The school's technology consists of the following; “School Dude' ticketing software, Windows XP, Windows 7, Mac OSx, Dell servers and PC’s in a VM environment, EMC SAN, SCCM, , MS Office 365, Sharepoint, MS Lync, Cisco routers and switches.