Technical Trainer I
Suddenlink - Natchitoches, LA

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Job Title: Trainer I
Job Code:

Under general supervision the Suddenlink Trainer I delivers instructor-led training to new and veteran employees in a classroom setting; facilitates learning experiences in the in the work environment; and maintains subject-matter expertise in the areas of instruction. The Trainer I focuses primarily on one areas of training, generally new employee training.

• Provides quality internal and external customer service surrounding the Company values
• Facilitates training classes for employees, including service and sales training
• Assesses participants’ abilities to apply material and take remedial action when necessary.
• Provides feedback to supervisors regarding employees’ levels of subject/skill mastery
• Utilizes learning management system to schedule classes and maintain training records
• Works with other team members to continuously improve training and its delivery
• Sets up and maintains training facilities and equipment
• Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required
• Maintain Outlook calendar with current training schedule
• Send advance notification of training events to Regional Management staff
• Performs other duties as assigned
• Completes advance preparation for training classes: training material, projector, flip charts and necessary supplies.

• Ability to communicate in person and by telephone
• Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
• Hand and finger dexterity to carry and to use tools and equipment as necessary
• Ability to work while standing 50 - 70% of the time
• Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds)
• Ability to lift up to 75 pounds
• Ability to climb poles using gaffs, hooks and climbing belt as needed
• Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
• Ability to drive Company vehicle in a safe and responsible manner

• High school diploma or equivalent required
• Associate degree or equivalent preferred
• Skill in using a Windows-based computer
• Basic skills in Microsoft Office programs
• Demonstrated ability to communicate effectively both verbally and in writing
• Demonstrated ability to make professional presentations and facilitate group processes successfully
• Demonstrated ability to interact and relate positively with people of diverse experience, education, culture and age
• Demonstrated expertise and experience in areas of instruction
• Demonstrated ability to learn and master large amounts of highly technical information
• Demonstrated ability to provide exceptional service to internal customers
• Demonstrated ability to utilize critical analysis, critical thinking and problem-solving concepts and practices
• Demonstrated ability to take initiative with regard to work and challenges
• Demonstrated ability to organize time and work efficiently
• Demonstrated ability to work independently and with others
• Ability to mentor and assist class participants
• Ability to coach and mentor other trainers
• Demonstrated ability to work with little supervision
• Appropriate valid driver’s license and driving record within Company standards
• Bi-lingual proficiency preferred in some locations

• Minimum of two years experience in the broadband communications industry
• Training experience preferred

• Ability to work in climate-controlled areas
• Exposure to typical office environment
• Work indoors in poorly ventilated areas such as attics during extreme heat
• Work performed near power lines and electricity
• Work, including travel, outdoors in adverse weather conditions day or night
• Exposure to dust, dirt, noise, insects, cleaning solutions

Position Requirements

About this company
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Cequel Communications, which operates through subsidiary Suddenlink, provides cable TV, high-speed Internet access, and phone...