Proofpoint Education Services provides high quality technical training for Proofpoint's customers, partners and employees to rapidly enable them on Proofpoint's products. We are seeking an experienced technical training instructor who can deliver training for multiple enterprise software products.
- Technical training delivery, primarily classroom instructor-led and virtual instructor-led. We deliver instructor led classes locally and at customer sites. Current products focus on inbound and outbound email security, email archiving, and file governance.
- Support of the authorized training partner program, including evaluating potential instructor additions, conducting train-the-trainer sessions for new courses and updates, and working with partners to solve customer satisfaction issues
- Providing support to course development efforts, including product research, providing subject matter expertise, and training content review
- Support and maintain the lab environment used for classroom labs
- Other duties as necessary to support Education Services and the success of our customers
- 5+ years of experience delivering technical training for enterprise software products
- A background in email security is preferred but not required
- Demonstrated ability to quickly grasp highly technical concepts and to effectively distill technical information
- Outstanding communication skills and the ability to clearly communicate technical concepts, in both live presentation and written formats
- Schedule flexibility to support a global customer base (with a focus on the Americas)
- Able to function efficiently and effectively in a fast-moving and demanding environment
- Willing to travel as needed to deliver training, up to 25%.
Proofpoint - 13 months ago
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