Technical Writer
Cloudmark - San Francisco, CA

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Company Overview

Cloudmark is a venture-backed, privately-held anti-spam technology company, headquartered in San Francisco, California, that produces high performance messaging security solutions to the world ’s largest ISPs, mobile and social networks. Our customers include over 100 of the world°s largest Internet service providers and mobile network operators, including tier-1 operators in North America, Japan and Europe.

Objective of Position:
Cloudmark is looking for a seasoned technical writer with experience crafting a wide range of documentation, from highly technical SDK guides intended for application developers to clear and simple online help intended for home users. This role requires interfacing with various teams both inside and outside of the organization in order to plan for and solicit feedback on a wide range of documentation-related projects.

Responsibilities:
  • Writes, formats, and maintains technical documentation for delivery to Cloudmark°s customers, including messaging system administrators, operations personnel, application developers, and consumers
  • Works with engineering, QA, product management, beta test participants, OEM partner application developers, and field technical sales to gather information about new and updated products, set priorities and milestones, conduct iterative review cycles, and publish documentation on time for each release
  • Participates in UI design with the goal of maximizing product usability
  • Produces content that is concise, complete, accurate, easy to navigate, and appropriate for the audience°s level of technical proficiency
  • Works with technical support staff to monitor customer responses and modify the documentation as needed to minimize required support resources
  • Works with marketing staff to update product datasheets and Web content.
Skills Required:
  • At least three years of technical writing or similar experience
  • Experience writing for audiences at varying levels of technical proficiency
  • Experience writing for both print and online media
  • Intermediate- to expert-level ability to use the following tools and formats:
    o Adobe FrameMaker
    o Adobe Illustrator or similar vector image authoring tools
    o Adobe Photoshop or similar raster image authoring tools
    o Adobe Acrobat Pro and Distiller
    o Adobe InDesign
    o MediaWiki
    o HTML/CSS
    o DITA/XML
    o Subversion
    • Ability to work both independently and collaboratively
    • Strong written and verbal communication
    • Familiarity with C/C++ APIs
    • User-level UNIX skills, Red Hat Linux or Debian-based operating systems preferred
    • Familiarity with fixed line or mobile messaging technology, spam, phishing, and viruses
Education:
  • Bachelor°s degree in English preferred
  • University degree in computer science or engineering or equivalent experience a plus

Cloudmark is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

About this company
Cloudmark™ delivers the industry's only secure messaging solution that combines sophisticated technology with the feedback of millions of...