Technical Writer
Datacard Group - Minneapolis, MN

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REQ# 3150

Datacard Group is building on a 40-year heritage of innovation and customer success.

Our portfolio of solutions, backed by expert service and support, enable card and secure ID programs for financial, government and other markets worldwide. With an unmatched commitment to customer satisfaction, Datacard® remains the industry’s leading brand of secure ID and card personalization solutions.

Position Purpose:
The Technical Writer is responsible for preparing and maintaining hardware/software product documentation such as theory of operation, programming guides, end user and service manuals. The position performs the responsibilities detailed below and other duties as assigned.

Responsibilities:
Writing

·

Prepare and maintain written end user operational and maintenance manuals, internal instruction or procedure manuals, release notes, installation instructions, illustration parts manuals, and technical publications per established standards.

·

Work on all phases of documentation with a high degree of autonomy.

·

Work with a variety of software programs and writing tools.

·

May incorporate OEM documentation into Datacard product documentation to meet established standards.

Non-Writing

·

Communicate with all company levels, especially in engineering, service and marketing, to gather product and technical information, to solicit reviews of documentation and to provide status reports to those groups.

·

Thoroughly understand all processes, products and audience to provide a well-written document.

·

Contribute to maintenance of internal documentation library.

·

May provide input into the design of user interfaces.

·

Define and coordinate illustration requirements.

·

Utilize basic drawing and graphics tools to create and maintain illustrations and graphics.

Qualifications:
·

Bachelor’s degree in Business Administration or related discipline.

·

Minimum of 5 years of related work experience, including technical documentation writing (for end users)

·

Excellent written and verbal communication skills.

·

Ability to work well independently and with cross-functional teams.

·

Expert in Adobe FrameMaker (v. 9 or higher), RoboHelp help creation software, and CorelDRAW illustration software.

·

Large and small machine manufacturing experience highly desired.

Datacard Group is an Equal Opportunity Affirmative Action Employer.

NO AGENCIES, NO RELOCATION

Datacard Group - 20 months ago - save job - block
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About this company
10 reviews
DataCard has a full deck of financial and identification products. The company, which does business as DataCard Group, offers card printers,...