Technical Writer
Minted - San Francisco, CA

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Description

We are seeking a passionate, hands-on and detail-oriented Technical Writer who will own the integrated content strategy (technical / functional / UX content) across Minted’s FAQ, customer service touchpoints and site copy. This individual will define the scope of FAQ content as we grow, improving the quality of writing and managing a process to keep content up-to-date. He/she will work closely with the Product Management, User Experience and Customer Support teams to create a great user assistance experience.

This is a contract or full-time role based in the San Francisco office.

Responsibilities

Write concise, easy-to-understand and high-quality articles which demonstrate to users how they can customize and purchase products on minted.com

Define the scope of FAQ content, intuitively tailoring the writing style based on audience

Create accurate and timely content based on raw information about product features; reported user behavior from the UX, Product, Engineering and Customer Support teams; and using features as if you were a Minted customer

Post FAQ content to the website and report site bugs

Provide input on the FAQ user experience to influence feature roadmap

Collaborate with the Customer Support team to devise customer assistance strategies in certain high-frequency and complex use cases

Use Google Analytics and other tools to measure FAQ content consumption and derive user insights

May attend Scrums

Experience and Skills

Bachelors degree in technical writing, journalism, communications or related field preferred

Must have exceptional writing and editing skills, appropriate for technical and non-technical end users at all levels

Great attention to detail and a highly organized self-starter

Familiarity with documenting functional requirements with use cases

Demonstrated ability to learn, use and effectively explain software applications in a single-sourced, topic-based style

Ability to diagnose issues and find solutions independently

Great user empathy and dedication to helping customers

Strong interpersonal communication skills and experience working as part of a cross-functional team

2-3 years of managing and writing technical or instructive materials

Familiarity with web analytics and SEO a plus

Experience with an agile environment a plus

General knowledge of web software technologies required (e.g. Google Apps); understanding of HTML, CSS and Javascript a plus, but not required

Must be able to provide writing sample

Minted - 5 months ago - save job - block
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Join one of the web's fastest-growing and most exciting businesses, Minted.com. Minted is a social commerce site and design marketplace,...