Technical Writer
Word & Brown Companies - Orange, CA

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The primary role of the IT Technical Writer is to produce online and written material for software products that will be used by end users and system maintenance users. This job will interface with project managers, software developers, business analysts, trainers, and customer implementation managers in order to deliver the online help, installation & configuration guides, maintenance guides, training materials, and end user material that will assist end users with the use of our product. Create, update and maintain online help and printed material that align with industry standards for formatting and ease of use. This will include development and use of the writers’ desktop reference (WDR) for consistency within the online help. Create and maintain recorded training videos to support key end-user processes, to augment printed and online documentation. Develop project plans to map out effective product documentation to coincide with product release scheduled. Work with product development team to write new product training supplements and announcements of new product features. Assist with other responsibilities as required.
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Minimum of 4 years paid, professional technical writing experience (Must be able to show work product samples).
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Solid knowledge of and experience implementing a documentation process from design to commercial release.
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Must have working knowledge of technical software for publishing online (e.g. Content Management System or online help system).
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Must show proficiency in publishing content for web sites, marketing materials, and training documents.
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Experience developing self-service training video content using technical tools that use screen video capture and basic editing features.
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Must have experience with implementing and maintaining On-Line Help systems (e.g. Robo Help software).
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Requires creative and technical writing, editing and coordination skills.
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Knowledge of leading documentation tools and documentation delivery options, with experience in preparing online and print documentation for users of software products.
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Must have excellent verbal, written communication and organizational skills.
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Have the ability to work independently, utilizing stated objectives to personally drive the documentation and delivery process to meet objectives.

Word & Brown Companies - 21 months ago - save job
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