Technical support Brno
CPLJobs - Mainland, PA

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We are looking for someone with a good understanding of German or French (does not need to be fluent) that is interested in IT and want to learn more.

This role is located in Brno, Czech Republic and the salary is 22,000 – 27,000 Czech Krona

Starting dates:
  • 15 th April
  • 13 th May
  • 3 rd June
  • 24 th June

Language : German – doesn’t need to be native but has to be on a good level – B2 in English and B2/C1 in German

Benefits:
  • Meal Vouchers
  • Permanent contract
  • Intensive Training
  • Language Classes
  • Relocation package (assistance + compensation)
  • Performance bonus
  • Career progression
Role:
  • Provide technical support and customer service to customers on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries
  • Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues.
  • Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy
  • Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times

Please contact me for more information: anna.dragon@cpl.ie

Cpl Recruitment - 10 months ago - save job - block