Field Equipment Service Technician
This position ensures that equipment at customers of Ice Factory Systems, DSD Merchandisers, and related locations are well-maintained and functioning properly.
DUTIES AND RESPONSIBILITIES:
Conduct repairs, service, and preventive maintenance on Ice Factory Systems, Easy Ice Systems, and company boxes both in the field at customer locations and within refurbishment centers.
Ensure that tools and equipment are in good working order. Maintain on truck and communicate spare parts inventory requirements. Assist Supervisor in management of parts and supply inventory levels.
Drive a Customer Centric Culture by engaging in respectful, consistent communication with our customers while striving to promote outstanding customer service.
Communicate opportunities for SOP improvement to the FESM Manager.
Display a professional and courteous attitude to co-workers, managers, and the general public at all times. This includes, operating company vehicle safely and in accordance with all applicable laws of the road, reporting to the assigned job site in uniform and ready to begin work at the designated start time, immediately reporting any accidents/injuries, and strict adherence to safety requirements and procedures as outlined in the Policies, Programs & Procedures Manual.
Willingness to work in a team environment and assist co-workers or managers with other duties as required.
Adhering to the Code of Business Ethics and individual store policy and procedure is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Minimal Travel with potential for overnight. Weekend and night work is a requirement of the position. May perform work in retail stores; driving between retail stores and plant location. Must be able to lift 40lbs. plus utilize installation lift equipment. Ability to climb ladder and work with light duty tools.
EDUCATION AND EXPERIENCE:
Minimum of 3 years repair experience in maintenance, electrical, plumbing, or refrigeration trade. Preferred ice business experience or related food production industry.
Must have valid driver’s license and good driving record – will be required to use company vehicle at times. Assist in maintaining company vehicle to the scheduled maintenance requirements.
Desire and willingness to learn additional trade skills as directed by company.
Maintain internal company testing requirements above 80% level for all company trading courses.
High School Degree, Trade School Certificate preferred
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