Technician II, Field Services
Macy's - New York, NY

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Under general supervision, provides on-site diagnosis, troubleshooting, preventative maintenance, installation, set up and repair of MST systems. May refer more complex problems to next appropriate level of support or receive direct guidance for their resolution.

Macy's Systems & Technology (MST) is the information technology division of Macy's Inc. Macy's Inc. is the nation's largest operator of department stores with over 800 department store locations in 46 states. In addition, we operate major catalog and internet operations for Bloomingdale's and Macy's. Macy's Systems & Technology is headquartered in Johns Creek, a suburban setting northeast of Atlanta, Georgia.

We offer competitive salaries, comprehensive benefits and a merchandise discount.

Key Accountabilities


Perform intermediate level of daily diagnostic testing, adjustment, troubleshooting, and repairs to hardware and software of customer facing equipment either independently or with other teams.

Perform troubleshooting on network infrastructure including Switches, RF, LAN, Telephony, Ethernet and Fiber Support equipment hardware and software installations.

Provide information and guidance to vendors and store personnel in the proper support and maintenance of equipment.

Maintain register presentation and equipment room standards With minimal guidance, communicate effectively with MST Management, Stores and Team Members.

Respond to, follow up, and close all assigned problem tickets.

Travel independently in a defined region routinely, or travel nationally as business needs dictate.

Acquire and apply new knowledge and skills necessary to support POS, PC, RF, Communication and MST systems.

Maintain accurate inventory of MST assets.

Follow safe work practices

Provide after hours and/or weekend or holiday support (unscheduled support), as business needs arise

Respond to and/or be dispatched to support On Call including weekends and holidays (scheduled support)

Follow established procedures for time recording

Complete administrative duties, includes but is not limited to: expense reporting, status reports'

Requires standing, bending and independently lifting up to 65 pounds.

Oversee MST cable standards to maintain integrity.

Re-terminate and or cross connect patch cables.

Skills Summary


High School education and minimum two years experience in the repair of electronic equipment including POS, PC’s etc.

Problem solving troubleshooting skills.

Ability to effectively communicate within own group and with store personnel.

Strong customer focus.

Sense of urgency and flexible to changing circumstances and customer needs.

Intermediate level of expertise in PC hardware and repair; Understanding and use of Windows Operating System, Windows Office products and Communications software.

Basic knowledge of Servers / switches.

Working knowledge of email systems (i.e.: Lotus Notes).

Strong communication and organizational skills.

Knowledge of Infrastructure cabling (LAN and Telephony).

Knowledge of Radio Frequency Equipment and Protocols.

Ability to lead projects and provide status updates as required.

Intermediate knowledge of network connectivity and troubleshooting.

Knowledge of retail environment.

Knowledge of back office equipment.

Resourceful in troubleshooting or repair

Organize computer room / work space / parts cabinet / information to enhance ability to increase productivity and decrease resolution time

Ability to create and implement solutions / methods/ processes to solve issues in creative ways

Intermediate level of expertise in PC hardware and repair; Understanding and use of Windows Operating System, Windows Office products and Communications software.

A+ Training recommended but not required

Beginner knowledge of Word, Excel, and Lotus Notes or equivalent.

Macy's is an equal opportunity employer, committed to a diverse and inclusive work environment.

Macy's - 23 months ago - save job - copy to clipboard
About this company
7,428 reviews
The nation's #1 department store chain has adopted the name of its most famous brand and cash cow: Macy's. Macy's, Inc. operates about 840...