Technician II
Anthelio - Lansing, MI

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Field Services Desktop Support Technician II at Lancing, MI

This position is responsible for responding to incoming requests for technical assistance through the use of a helpdesk ticketing system. The Technician will be supporting Microsoft Windows XP / Windows 7, troubleshooting hardware, software, and performing break-fix tasks on end user Desktops, Laptops, Printers, and VoIP Phones within a Healthcare Environment.


Bachelors Degree in IT or equivalent experience in related fields (Healthcare experience is a plus).

Intermediate knowledge of Windows XP/7 Operating Systems.

Familiarity with Microsoft Office Suite.

Familiarity with Novell Network Environment (Groupwise, Zenworks).

Ability to replace desktop/laptop/printer hardware.

Ability to quickly learn the basics on a wide variety of software applications.

The ideal candidate can communicate effectively, efficiently, follow direction and documents cases thoroughly.

Be a self motivated, team player.

Must have valid drivers license and reliable transportation.

A+ Certifications or Microsoft Certified IT Professional (MCITP).

VoIP / Telephony / Network Cabling / Wiring experience is a plus.

Leadership experience is a plus.

Position includes the following:

Face to Face and Remote customer support.

Standard business hours with some after hours On-Call support and overtime as necessary.

Local travel and at times travel within the state.

Competitive Benefits Package (Medical, Vision, Dental, PTO & 401k).
  • Associates Degree in Computer Technology or related field required.
  • Microsoft Certified Desktop Processional (MCDSP)
  • Five plus years of experience in troubleshooting and repairing personal computer, telecommunications hardware and software required.
  • One plus years of telephone and data wiring experience
  • Must be able to read, write, and speak clear English
  • Must obtain valid driver’s license and have own transportation with a good driving record
  • Must be familiar with MS applications.
  • Ability to think critically to determine source of problems and determine resolution.
  • Run daily status report (P1-Crystal Report) as necessary.
  • Good verbal and written communication skills as well as analytical problem solving and planning skills for a diverse customer base including, physicians, technical and administrative staff.
  • Excellent skills of planning, organizing, customer service, record keeping and controlling cost.
  • Professional attire, attitude and demeanor.
  • Must be able to maintain a neat and clean work area, and well-organized filing system.
  • Must have a pleasant attitude and be able to work well with other (team player).
  • Must be able to communicate information well to other staff members and end-users.
  • High degree of self-motivation and interest in conserving PHNS resources.
  • Flexibility in work schedule is able to multi-task projects, handle multiple locations in stressful situations and be available for after hour’s projects, when required.
  • Travels as necessary to supported sites to participate in project development, installation and servicing of new applications and upgrades
  • Performs other duties as required to meet departmental and organizational objectives.

Anthelio - 24 months ago - save job
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Anthelio is the largest independent provider of "Information Technology" and "Business Process" services to hospitals,...