Field Services Desktop Support Technician II at Lancing, MI
This position is responsible for responding to incoming requests for technical assistance through the use of a helpdesk ticketing system. The Technician will be supporting Microsoft Windows XP / Windows 7, troubleshooting hardware, software, and performing break-fix tasks on end user Desktops, Laptops, Printers, and VoIP Phones within a Healthcare Environment.
Requirements:
Bachelors Degree in IT or equivalent experience in related fields (Healthcare experience is a plus).
Intermediate knowledge of Windows XP/7 Operating Systems.
Familiarity with Microsoft Office Suite.
Familiarity with Novell Network Environment (Groupwise, Zenworks).
Ability to replace desktop/laptop/printer hardware.
Ability to quickly learn the basics on a wide variety of software applications.
The ideal candidate can communicate effectively, efficiently, follow direction and documents cases thoroughly.
Be a self motivated, team player.
Must have valid drivers license and reliable transportation.
A+ Certifications or Microsoft Certified IT Professional (MCITP).
VoIP / Telephony / Network Cabling / Wiring experience is a plus.
Leadership experience is a plus.
Position includes the following:
Face to Face and Remote customer support.
Standard business hours with some after hours On-Call support and overtime as necessary.
Local travel and at times travel within the state.
Associates Degree in Computer Technology or related field required.
Microsoft Certified Desktop Processional (MCDSP)
Five plus years of experience in troubleshooting and repairing personal computer, telecommunications hardware and software required.
One plus years of telephone and data wiring experience
Must be able to read, write, and speak clear English
Must obtain valid driver’s license and have own transportation with a good driving record
Must be familiar with MS applications.
Ability to think critically to determine source of problems and determine resolution.
Run daily status report (P1-Crystal Report) as necessary.
Good verbal and written communication skills as well as analytical problem solving and planning skills for a diverse customer base including, physicians, technical and administrative staff.
Excellent skills of planning, organizing, customer service, record keeping and controlling cost.
Professional attire, attitude and demeanor.
Must be able to maintain a neat and clean work area, and well-organized filing system.
Must have a pleasant attitude and be able to work well with other (team player).
Must be able to communicate information well to other staff members and end-users.
High degree of self-motivation and interest in conserving PHNS resources.
Flexibility in work schedule is able to multi-task projects, handle multiple locations in stressful situations and be available for after hour’s projects, when required.
Travels as necessary to supported sites to participate in project development, installation and servicing of new applications and upgrades
Performs other duties as required to meet departmental and organizational objectives.
