Technology Analyst
Jones Lang LaSalle - Chicago, IL

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Org Marketing Statement

About Jones Lang LaSalle Hotels

Jones Lang LaSalle Hotels is a global real estate services firm focused exclusively on hotels & hospitality. We provide acquisition and financing advice, valuations, investment sales and asset management for luxury hotels, select service and budget hotels, smaller hotels and pubs, from single assets to large portfolios and mixed-use developments.

In the last five years we completed nearly 4,000 advisory and valuation assignments and more sale, purchase and financing transactions than any other hotels real estate firm in the world …worth over $30 billion. With 43 offices in 20 countries and 265 hotels real estate experts, no other firm is better connected. Through our depth and breadth of research and experience, with 75 Research Reports each year, we know the market at every level, we know the players and we know how to get results.

Jones Lang LaSalle Hotels www.joneslanglasallehotels.com

Responsibilities

We are currently seeking a Technology Analyst to support Global Hotels Business Operations in Chicago, IL. The Technology Analyst is responsible for managing our Salesforce.com platform and prioritizing related projects to meet deadlines in a fast-paced, team-oriented environment.

Duties & Responsibilities:
Administration
  • Manage ongoing support requests and administrative needs of users globally
  • Regularly perform database de-duping and cleanup procedures
  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity
Training and Documentation
  • Develop training plans, materials, and documentation for database users, keep materials up-to-date, coordinate new user and ongoing training sessions worldwide
  • Develop and communicate a schedule for future database releases/enhancements
  • Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve
  • Assist users with report design and management
Planning
  • Define, communicate, and manage a change management (release) process to develop and implement new applications and updates to existing applications
Process Discovery and Management
  • Work with various functions and end users to identify, document, and communicate standard business processes as they related to the database
  • Work with management to identify new and creative opportunities to leverage the database to support additional business processes or functions
Platform Integration
  • Work with IT team to integrate web and online initiatives into the database
Vendor Management
  • Manage outsourced Salesforce.com implementation partners as required
  • Manage ongoing relationship with Salesforce.com and the Salesforce.com Foundation
Qualifications

  • 1 to 3 years of professional work experience
  • BA/BS degree in Computer Science, IT Management, or Business Administration
  • Strong record of academic achievement
  • Demonstrated quantitative skills
  • Excellent project management skills
  • Experience with SFDC administration and implementation preferable, but not required
  • Fluent in data manipulation (Excel, Access, FileMaker Pro)
  • Candidates must be authorized to work in the United States
Equal Employment Opportunity

Jones Lang LaSalle is an Equal Opportunity Employer

Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law

About this company
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Jones Lang LaSalle provides real estate without borders. The company's services include commercial real estate brokerage, management,...