What's your motivation? Opportunity! Creativity! Contribution! It's all part of working for the American Heart Association---where you can achieve professional growth with personal fulfillment. So if you're considering a change and looking for a rewarding career, consider the American Heart Association (AHA). We have an excellent opportunity for a Technology Coordinator in our Technology & Customer Strategies Department to be based in Pittsburgh, PA.
The Technology Coordinator will be responsible for configuring and supporting client computing (desk side) and for office-based technology support including but not limited to, notebook computers, mobile devices, printing devices, networked copiers, wireless devices and a variety of accessories and software applications. The Technology Coordinator will work closely with the Technology Service Desk, specialized internal technical teams and the Manager of Affiliate Technology Services in partnership for excellent service delivery striving to always ensure a high level of customer satisfaction as measured against goaled top box scores. The Technology Coordinator will also work on special implementation projects within their territory and enterprise projects as assigned.
Major Responsibilities Include:
Client computer hardware/software configuration, deployment, management, and support. Troubleshooting after service request escalation from the centralized Technology Service Desk. This includes Windows operating systems, applications and client security software, ensuring efficient technology functions Association wide.
Configure and issue computers for new and existing staff. Provide initial technology training and orientation.
Supporting technology use at AHA events as established by business requirements.
A commitment to customer service; anticipate, meet and/or exceed expectations by solving problems quickly and effectively; make customer issues a priority.
Participates as team member on technical implementation projects within territory including office moves, closures, and product rollouts.
Influences and builds buy in for enterprise technology and security procedures with AHA Affiliate staff.
Provides credible new approaches to improve efficiency or lower costs of current practices.
Qualified candidates will have the following experience and background:
Bachelor's degree in Computer Science or Information Systems or equivalent mix of technical school and/or experience is desired.
2+ years related experience in IT.
Experience with Microsoft SharePoint design, administration and support desired.
Business process consulting skills a plus.
Experience providing remote IT support for multiple sites as well as home-based staff.
Ability to interact and communicate with customers of all levels and clearly exchange ideas, facts and information.
Ability to prioritize workload, multiple projects and keep management informed with limited supervision.
Ability to travel approximately 25% including some nights and weekends as required.
Attracting talented, committed employees means offering a competitive benefits package, ongoing professional development and training, and a diverse and inclusive environment in which to work and grow. And we do.
To apply for this position or to see other opportunities with the American Heart Association please visit www.heart.org/careers. We no longer accept mailed, faxed or e-mailed resumes. Please apply for positions directly through our website. Only those candidates deemed most qualified by the hiring manager will be contacted to interview.
The American Heart Association is an Equal Opportunity Employer and works to prohibit discrimination and to assure fair and uniform treatment of applicants and employees in all aspects of Human Resources administration without regard to political or religious opinions or affiliations, membership or non-membership in employee organizations, age, sex, disability, race, color, national origin, religion, sexual orientation, marital status or any other non-merit factor.
The American Heart Association (AHA) is a not-for-profit organization devoted to the fight against heart disease and stroke (both among...