Zendesk is powerful. It's a platform used by companies intent on turning customer service into competitive differentiation. Our customers' challenges are technical, process-oriented and strategic. They sometimes benefit from integrating third party add-on technologies with Zendesk. Your job is to work with third party software partners to build out a powerful ecosystem that sets Zendesk apart from its competitors. Our technology partners are experts in customer service, CRM, e-commerce and web design. You will report to the VP of Business Development and work closely with both our sales and services organizations.
Recruit and manage vertical partners in ecommerce. Outline integrations, joint value propositions, joint marketing
Recruit and manage telephony partners. Outline integrations, joint value propositions, joint marketing
Recruit and manage other mid-market integrations. Targets include NetSuite, Marketo, Pardot, Workday.
Identify joint marketing opportunities with existing key partners. Coordinate event marketing, customer marketing and case study opportunities
Manage large existing relationships to drive awareness, joint-content development, joint-marketing and sales.
How to know if you'll enjoy this job...
You have at least five years of experience in software.
You've done something like this before as one of the following: Tech Partner Ecosystem, Technology Partner Manager, or Alliance Manager, or Marketing Alliance Manager
You've worked for a SaaS company before.
You've worked in related software fields like e-commerce, CRM, and you (really should) know technology partners that you can call during your first week in the job.
You're willing to travel in the US and occasionally abroad.
You are be able to give an awesome demo of Zendesk during the interview process (hint).
Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 30,000 Zendesk customers, including Adobe, Sony, OpenTable and Groupon, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.
Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Zendesk - 17 months ago
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