The Technology Support Representative answers customer questions and educates customers by telephone and email regarding new and existing Quotit accounts and products. Follows up on calls from customers experiencing problems with Quotit services and is the first point of contact for users experiencing system problems. Ideal candidate will have strong problem solving skills with the ability to compile supporting documentation requiring further research, knowledge of products available for possible upsell, and some soft selling skills. Candidates must also be able to handle customers in a courteous, patient, calm and positive manner while maintaining high quality and quantity of work.
Position requires strong PC skills with proficiency in Microsoft Excel, knowledge of Word and Outlook, and experience in handling high call volume. Must have excellent professional verbal and written communication skills. Some soft selling required. At least 2 years of customer service experience required. Technical Support experience preferred. High School Diploma or equivalent required.
Word & Brown Companies - 6 months ago