Progrexion, LLC is a rapidly growing company that provides information technology services and business solutions to clients across the country. We are currently looking for a Telecom Analyst to gather information, analyze and track telecom projects.
- Gather requirements from business users and draft requirements documents for business critical telecom projects.
- Work with vendors to define and cost out strategically important telecom purchases.
- Test and validate telecom features to ensure expected behavior and adherence with requirements.
- Develop and maintain reporting for capacity planning, team productivity, and system performance.
- Plan and track activities of certain telecom-specific projects.
- Bachelors degree and 2+ years of experience in an analyst role.
- Excellent written and verbal communication skills and detail orientation.
- Familiarity with analysis tools such as use cases, swim lane diagrams, or BPML.
- Familiarity with call centers and call center technology. Avaya a plus.
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