Telecom Engineer
Hanger, Inc. - Austin, TX

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Hanger is seeking a Telecom Engineer to provide day-to-day support of post MPLS/VoIP conversion connectivity cleanup and troubleshooting of telephony issues for our 750+ clinics.


Job Responsibilities:
  • Coordinate and document the disconnection of POTs lines and Internet circuits that are no longer needed due to a large MPLS/VoIP rollout.
  • Troubleshooting and resolution of Phone/Fax line issues.
  • Troubleshooting and coordinating the resolution of Hosted VoIP issues.
  • Troubleshooting Wireless device issues.
  • Open tickets to track and document resolution of telephony related incidents and requests.
  • Provide quality customer support and respond to customer requests within the determined SLA.



Job Qualifications:
  • Should have corporate level proficiency in Microsoft Office (Outlook, Excel and Word)
  • Troubleshooting skills for Phone/Fax lines and wireless devices (smart phones, tablets and wifi devices)
  • Should have good problem solving skills with the ability to drive towards resolution.
  • Accountability, initiative, positive attitude, process oriented and teamwork.
  • Proven experience providing outstanding customer service.

Hanger, Inc. - 21 months ago - save job - copy to clipboard