Telecom Engineer
Pinnacle Foods Group, LLC - Woodcrest, NJ
Millions of times a day in more than 85% of American households, consumers reach for Pinnacle Foods brands. We are a leading producer, marketer and distributor of high-quality branded food products, which have been trusted household names for decades. Headquartered in Parsippany, New Jersey, our business employs an average of approximately 4,300 employees. We are a leader in the shelf stable and frozen foods segments and our brands hold the #1 or #2 market position in 8 out of 12 major category segments in which they compete. Our Duncan Hines Grocery Division manages Leadership brands such as Duncan Hines® baking mixes and frostings, Vlasic® shelf-stable pickles and Mrs. Butterworth's® and Log Cabin® table syrups and Foundation brands such as Armour® canned meats, Brooks® and Nalley® chili and chili ingredients, Comstock® and Wilderness® pie and pastry fillings and Open Pit® barbecue sauces. Our Birds Eye Frozen Division manages Leadership brands such as Birds Eye®, Birds Eye Steamfresh®, C&W®, McKenzie's®, and Fresh like® vegetables, Birds Eye Voila!® complete bagged meals and Van de Kamp's® and Mrs. Paul's® seafood and Foundation brands such as Lender's® bagels, Celeste® pizza, Hungry-Man® dinners and entrées and Aunt Jemima® frozen breakfasts. Our Specialty Foods Division manages Tim's Cascade Snacks®, Hawaiian® Kettle Style Potato Chips, Erin’s® Popcorn, Snyder of Berlin® and Husman's® in addition to our food service and private label businesses. Pinnacle Foods is a Top 1000 Company ranked on Fortune Magazine’s 2011 Top 1000 companies list.

Responsible for the overall management of the voice telecommunications systems at all Pinnacle Foods locations. Ensures optimum performance and stability of telecommunications systems through the support and management of VoIP services, PBXs, voicemail and telecom carriers. This environment includes a distributed telecommunications environment with multiple integrated hardware platforms and services provided by multiple vendors.


Day to day support of Cisco’s Unified Communications environment (CUCM(Call manager), Unity connect. UCCX and Presence
Assist IT management in establishing the strategic direction of Information Technology for telecommunications systems and networks. Research, recommend and implement technologies and methodologies to support business trends as they pertain to the strategic direction of the company. Interface with other areas of IT, senior management and business units to define cost effective solutions that meet their needs and expectations. Monitor voice telecommunications systems and network performance and make adjustments as necessary. Coordinate the timely and accurate installation of services at new facilities. Ensure services and invoicing for all Pinnacle locations are accurate and approve for payment. Provide connectivity support and vendor management for the following services: Local Exchange Carriers (LEC), inter-exchange long distance carrier point of presence (POP), SIP and toll free. Provide and manage audio and web conferencing access throughout the organization Provide end user training on telecom systems. Respond to job assignments such as work orders, engineering changes and trouble tickets as required. Provide Network Manager with monthly reports detailing monthly telephone expenses, voicemail disk space availability and any other additional reports as requested. Perform Mac’s (moves, adds, changes) as required. Budget planning for telecom Operating expense and capital equipment. Establish and insure that adequate telecommunication standards and security measures are followed. Conduct periodic audits for service records, usage, security, etc. Helps define, design and implement a business recovery plan that will allow Pinnacle foods to re-establish telecommunication business activities in the event of a disaster. Work with and oversee vendors to obtain quotes and provide infrastructure changes to telecommunications systems including data, wireless and voice applications.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide and analyze management reports indicating telecommunication capacity, financial data and usage summaries. Interact internally with all levels of the organization Interact externally with vendors/suppliers and providers of telecom services and equipment

Knowledge of voice communications including programming tariffs, monitoring and forecasting techniques Cisco Call Manager, Unity and Jabber. CCNA voice preferred Avaya experience a plus ATT MPLS networks and Verizon Business service telecommunication services

Five to seven years’ experience with voice equipment, preferable in a Cisco Call Manager and Avaya PBX environment

BS or BA degree in Business Administration, Information Systems or Computer Science. A total of five years’ experience in telecommunications can be substituted in-lieu-of a degree

Pinnacle Foods Group is an Affirmative Action/Equal Opportunity Employer.

Monster - 9 months ago - save job - block
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