Telecommunications Manager
Maricopa County, AZ - Phoenix, AZ

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The purpose of this position is to manage and direct staff that performs telecommunications systems administration and/or analysis. Responsible for the design, acquisition, installation, relocation, repair, maintenance, accountability and control of all voice, wireless, data and video communications for the Sheriff's Office. Participates in strategic planning for the department and establishes goals for the division; responsible for management and development of staff, including hiring, training, and performance management.

Position Qualifications:

Minimum education and/or experience:
A Bachelor’s degree in Computer Science or a related field and five (5) years of experience managing and implementing telecommunication systems, which included a minimum of three (3) years of management and/or supervisory responsibility. Relevant work experience may substitute for the degree requirement on a year for year basis.

Preferred education and/or experience:

A Graduate degree in Computer Science, Information Technology or a related field and seven (7) years of related work experience which included a minimum of five (5) years management and/or supervisory responsibility preferred. Project Management experience and/or certification desired. Knowledge/familiarity with government procurement codes and Avaya products is highly desirable. Knowledge of FCC Regulations as well as ANSI and IEEE standards; knowledge of AZDPS ACJIS policy and related FBI/CJIS standards helpful.

Knowledge, Skills, and Abilities:
Must have the ability to plan, organize, monitor, control, and implement telecommunication systems projects. Must be able to effectively supervise technical staff, work well with clients and vendors and have the ability to lead people from many different disciplines with varying degrees of technical expertise. Must have a working knowledge of large communication systems with the capabilities of messaging, video teleconferencing, audio bridge and other related voice systems software; working knowledge of VOIP and carrier services, radio, P25 and microwave standards/practices. Proficiency with Computer Aided Dispatch (CAD) and GIS essential.

Specialized training, certifications, or other special requirements:
The following training will be provided on-the-job: FEMA NIMS – IS 100 and 700; ADP payroll training; OSHA training. A valid Arizona driver’s license, or the ability to obtain one, is required at time of hire. Prior to hiring, the Sheriff’s Office requires that all candidates successfully pass a polygraph examination and background investigation.

NOTE: Degrees/credits must be from an academically accredited college or university as recognized by the U.S. Department of Education (USDE) or the Council for Higher Education (CHEA).

Essential Job Tasks:

Direct the construction, installation, maintenance and operation of complex telecommunications systems and related support items. Provide technical expertise and advise management on voice, data, wireless and 911 support and networking requirements. Develop, implement and maintain standards, policies and procedures for installing, troubleshooting, repairing and maintaining telecommunications equipment. Establish close relationships with clients, and ensure that customer service is provided in a timely and courteous manner. Research, review and make recommendations for state-of-the art telecommunication and network systems to fulfill business requirements. Hire, terminate, train, supervise, and evaluate staff. Fulfill departmental requirements for providing work coverage and administrative notification during periods of personnel absences. Collect and report data as required for departmental statistics. Participate in and/or lead teams in the development of requests for proposals, evaluate bid responses, select telecommunications vendors and monitor contract performance after implementation. Develop and prioritize budget issues for submission during the annual budget cycle, and manage the operating budget for the division. Represent the Sheriff’s Office on various County, justice and law enforcement committees and workgroups. Be present at work site to perform assigned tasks at the times and dates scheduled and/or assigned by the IT Division Manager.

Selection Procedure:

The hiring authority will select the successful candidate based on departmental needs.

Maricopa County, AZ - 17 months ago - save job - block
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