Telecommunications Operator II
City of Fort Myers, FL - Fort Myers, FL

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Under the general direction of the designated supervisor, responsible for coordinating and maintaining the status of public safety personnel to provide appropriate police and/or fire response by relaying information concerning emergency and non-police related activity, emergency and non-emergency activity between citizens and other agencies through the use of telephones, radio communications, teletype transmissions, and computer aided dispatch. This job has no supervisory responsibilities.

  • Receives and responds to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public and area public safety agencies via telephone, radio systems or the computer aided dispatch (CAD) system;
  • Operate a variety of communications equipment to include Computer Aided Dispatch System (CAD), radio systems, FCIC/NCIC Teletype System, telephones, fax machines, computer systems, and other communication equipment.
  • Processes and evaluates information received, prioritizes calls and dispatches required units and/or other agencies in accordance with established procedures;
  • Monitors and maintains status, location, and activities of police units via police radio frequencies;
  • Create and maintain automated or manual logs of public safety communications activity;
  • Accesses and enters sensitive data in NCIC/FCIC databases; receive requests for information regarding vehicle registration, driving records and wants/warrants, enters and maintains files for persons or property pending apprehension/recovery and provides pertinent data to patrol officers and/or detectives;
  • Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties;
  • Keeps informed of departmental regulations, policies and procedures;
  • May assist in providing on-the-job training for Police Dispatchers and submit progress reports and evaluations of trainees.
  • Performs other duties as assigned.
Minimum Requirements:
  • High School diploma or GED.
  • Must be over 18 years old.
  • Experience preferred or will train.
  • Must have current PST(Public Safety Telecommunicator) Certification through the Department of Health or successfully complete the 911 PST Course in the designated time frame, as outlined by the Department of Health. Employee is responsible for maintaining a valid PST certification through the Department of Health.
  • Must be able to type 35 correct words per minute.
  • Must be able to communicate effectively with the public, and remain calm under stressful and non-stressful conditions.
  • Must be able to convey verbal information in a clear, concise and intelligent manner.
  • Written communications must be accurate, concise, legible and timely.
  • Must have the ability to handle multiple tasks and rapidly changing priorities while maintaining attention to detail.
  • Must exercise good judgment.
  • Must be able to operate necessary equipment, including Computer Aided Dispatch System (CAD), FCIC/NCIC Teletype System, personal computer, radio systems, telephones, copier, facsimile machine, and other standard office equipment.
  • Must have the ability to work twelve hour rotating shifts, including nights, holidays, and weekends.
Supplemental Information:
  • Tasks involve extensive sitting; some standing, walking; requires ability to utilize a variety of modern office equipment, must have use of hands/fingers; must have excellent vision (corrective lenses acceptable); must have excellent hearing (hearing aids acceptable); must be able to speak (express or exchange of information by means of spoken words). The employee must occasionally lift and/or move up to 10 pounds.
  • Contact with internal and external customers and the general public.
  • Required to work hours other than the regular schedule including nights, weekends, and holidays.

The intent of this class description is to provide a representative summary of the types of duties and responsibilities that would be performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required and shall not be construed as a declaration of the specific duties, responsibilities and qualifications required of employees assigned to this classification.

City of Fort Myers, FL - 14 months ago - save job - copy to clipboard
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