Telecommunications Operator
MSG Entertainment - New York, NY

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The Telecommuniations Operators are the first line of contact with the public. They field inbound phone calls to the main information lines for The Garden, Radio City Music Hall and the Beacon Theater. They are responsible for representing all of our venues in a positive and courteous manner. The information they provide pertains to all sports and entertainment events at all of our venues and frequently leads to ticket sales, not to mention a more enjoyable customer service experience for our patrons. They also handle each venues main administrative numbers, which requires them to assist callers as efficiently as possible by getting both potential and existing business associates to the appropriate internal departments. In addition, they now assist in the coverage of our reception areas for our three floors in 2 Penn Plaza, including welcoming guests, directing outside services and booking conference rooms.

Job Qualifications:
The ideal candidate will have at least one year experience as an operator or receptionist. This position is Part Time. Must have excellent communication and customer service skills. Will have the ability to effectively communicate with various internal ranks & the public. Must have prior experience handling a switchboard and some computer knowledge, must be able to walk patrons through our websites and that of Ticket Master. Will have extensive ability to deal with clients, manage to successful resolution customer complaints. Must have full knowledge of all of our business properties. Will have a cooperative personality and flexibility to adapt to changing assignments and multiple responsibilities. Must be able to contribute as a team player. Must have a flexible schedule to work holidays and weekends. THIS POSITION IS PART TIME.