Telecommunications Operator
Telecommunications Operator Communications Slidell Memorial Hospital - Slidell, LA

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Receives, processes and distributes incoming and outgoing telephone calls of the hospital. Processes and distributes all hospital incoming and outgoing telephone calls as required/requested in a timely manner. Communicates emergency codes hospital wide upon notification and beeps and pages proper personnel to assist. Maintains a log of all beeps and pages as well as keeping peg counts for telephone calls.

Processes telecommunications activities to ensure the successful implementation of telecommunications requests. Develops and implements complete and detailed documentation of telecommunications processes. Maintains the on-call schedules for doctors and interdepartmental personnel. Directs patients and visitors to patient rooms and departments.

Keeps an updated census sheet on room changes, discharges and administration in the event of computer system failures. Communicates with Security and Maintenance by radio. Monitors alarm systems and alerts designated staff. Identifies weaknesses in current telecommunications processes and evaluates and recommends corrective measures.

Requires moderate supervision by the ITS Manager and must be able to make low-level decisions based on departmental standard operating procedures and hospital policies. adheres to Patient Confidentiality as per HIPAA regulations and demonstrates sound Customer Relations Skills. Required: Demonstrates ability, sound judgement and initiative in performing duties as assigned. Has basic knowledge of personal computers and basic keyboarding ability.

Demonstrates customer service skills and has pleasant speaking voice. High school diploma or equivalent. One-two years experience as Telecommunications or PBX Operator or experience processing multi-line phone calls and basic computer skills is required. Preferred: Two-three years of experience as Telecommunications or PBX Operator in a healthcare environment experience is preferred.