Telecommunicator II (911 dispatcher)
City of Hollywood, FL - Hollywood, FL

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This is responsible work in the transmittal and reception by radio of requests for Police/Fire service to field units and service requests by Police/Fire personnel. Employees in this class operate two-way radios to contact Police units to be dispatched, providing the coded type and location of the emergency and other pertinent information. Duties include the responsibility for transmitting information by computer terminal or telephone in response to NCIC/FCIC inquiries. Work may occasionally involve the use of a telephone to respond to citizen's requests for emergency assistance. Supervision is received from a communications supervisor or manager who reviews work in progress for efficiency.

1. Transmits radio messages to dispatch Police/Fire units to conduct operations at the scene of an emergency or disturbance; receives and provides available answers to inquiries from units in the field. 2. Maintain records of unit availability and location for dispatch. 3. Coordinates radio frequency usage of assigned area or units to allow for uncluttered channels and confidentiality of communications. 4. Receives, screens and relays citizen's requests for services received by telephone. and a standard CRT keyboard. 5. Operates radio pager and specialized equipment to communicate with the deaf by telephone. 6. Performs related work as required for this position description only.

The Requirements:
Graduation from an accredited high school or GED, plus one (1) year experience as a call taker or dispatcher in a public safety dispatch operation. Ability to type at a minimum rate of twenty-five words per minute. Experience must have been within the last three years.

The Examination:
Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants will be required to pass a medical examination, which may include a drug screening, prior to appointment. An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statues.

Additional Information:
The City of Hollywood has an Ordinance which regulates the employment of relatives of City employees. Also, as of 12/15/2005 the City will require all newly hired employees to sign an affidavit affirming non-usage of tobacco or tobacco products within the last year prior to submission of application and will continue to be a non-user of tobacco products throughout employment with the City of Hollywood. REASONABLE ACCOMMODATION: The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling (954) 921-3216. The City of Hollywood is an Equal Opportunity / Equal Access Employer. _