Telecounseling Coordinator
Southern Illinois University Carbondale - Carbondale, IL

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Telecounseling Coordinator
Undergraduate Admissions

Telecounseling Coordinator: SIU Carbondale's Office of Undergraduate Admissions seeks to hire a Telecounseling Coordinator. This position is responsible for the management and operation of the Undergraduate Admissions Telecounseling office. This position requires a flexible work schedule, with typical work hours 1:30-9:00 p.m., Sunday-Thursday, year-round , dealing with problem situations during atypical work hours, managing angry callers without supervision or support of other professional staff, maintaining a complete and detailed knowledge of university recruitment information and policies, and the ability to make independent decisions and judgments.

Duties and Responsibilities:
Coordinate with admissions and campus personnel to create calling campaigns in Hobsons Telecenter CRM product. Oversee and manage contacts with prospective students and families for the purpose of moving from the inquiry stage through enrollment. Ensure all calling campaigns meet the needs of university units, involve minimal overlap of students within campaigns, and are reported on accurately. Communicate effectively with campus callers to train staff, manage campaigns, resolve issues and create filters and calling campaigns in CRM product. Maintain hardware and handle problems without technical support during the evenings and Sundays.

The position hires, trains and manages student call staff. Being a liaison between the University, the general public, and other institutional personnel, the manner in which the employee conducts himself/herself is most important.

Minimum Qualifications:
Bachelor's degree and at least one year experience in one of the following: sales, classroom instruction, recruitment of prospective college students or public speaking; knowledge of sales or enrollment management technology computing programs, such as use of Banner or another student information system, CRM technology, GIS programs, statistical programs, or advanced data processing and management.

Preferred Qualifications: Graduate of SIU Carbondale. Experience with CRM technology, one-year supervisory experience, experience with Banner or another student information system. Undergraduate involvement at SIU Carbondale through student organizations, student employment or other student activities; undergraduate experience in organizations or activities; post-graduate involvement with SIU Carbondale through alumni activities, city/university activities, or other activities; strong writing skills, as indicated in the cover letter and resume; one year of working with prospective student populations at the high school or community college level; computer programming experience, experience with GIS programs, statistical programs, or advanced data processing and management.

Salary Range: $2,451 - $3,677 with a midpoint of $3,064 monthly.

Application Deadline: May 17, 2013, or until filled.

Application Procedure: Applicants should submit a letter of interest detailing how applicant meets the qualifications, current resume, and the names, addresses and telephone numbers of at least three professional references. Completed application materials can be sent by e-mail, fax, or mail to:

Janna Gharbawi
Enrollment Management
Woody Hall A217, Mail Code 4713
Southern Illinois University Carbondale
900 S. Normal Avenue
Carbondale, IL 62901

Phone: 618.453.2943 Fax: 618.453.2726

S IU Carbondale is an Affirmative Action/Equal Opportunity employer that strives to enhance its
ability to develop a diverse faculty and staff and to increase its potential to serve a
diverse student population. All applications are welcomed and encouraged and
will receive consideration.

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