Loews Annapolis Hotel is a 216 room, upscale four diamond hotel in the heart of Annapolis, Maryland. We are currently recruiting for a telephone operator to work in our telecommunications department.
The PBX Operator is responsible for handling all incoming calls to the Hotel and routing them to the correct department for response. Additionally, the Operator will also take in house calls and requests from hotel guests and will be expected to handle in the appropriate manner according to brand standards.
The position is full time and is part of the Hotel Front Desk team. Additional responsibilities include handling guest faxes and other communication, managing the Star Service calls for internal and external guests and other duties as assigned.
As a full time team member, the phone operator will enjoy low cost health benefit options after 90 days, free life insurance, paid holidays, paid sick and vacation time, 401k, low cost dry cleaning options, free on site parking, free direct deposit, team member travel discounts, restaurant discounts and professional growth opportunities.
Loews Hotels are drug free.
An EOE, we are committed to diversity in the workplace.
Required Skills & Experience:
The ideal candidate will have excellent verbal communication skills, have a high level of multi tasking abilities, work well in high pressure situations and have outstanding detail orientation skills. Previous experience working with multi line phone systems is a plus but is not required. This is an ideal job for that candidate that has always wanted to start their Hotel career and is willing to work their way up. He or she must be able to work a flexible schedule that would include weekends, Holidays and p.m. shifts.