Telephony Technician
RuffaloCODY - Cedar Rapids, IA

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A RuffaloCODY Telephony Technician has responsibilities to configure, deploy, operate and maintain phone systems supporting corporate communications and outbound contact centers. The Telephony Technician role requires an understanding of telephone network operation including integration with third party PBXs and the Public Switched Telephone Network.


Reports to: Telephony Engineer

Supervises: n/a

  • Install, configure, operate and maintain VoIP phones systems
  • Maintain telephony operation from the desktop to the PSTN
  • Document system/network configuration
  • Maintain a Multi-Site Dialplan
  • Troubleshoot and resolve telephony problems (VoIP and Analog) with service providers, vendors and clients.
  • Assist clients with the migration to VoIP Dialing
QUALIFICATIONS: (Education, Licenses/Certifications, Skills and Work Experience

  • A bachelor’s degree with 2 years of experience is preferred
    • Associate’s degree and 4 years of applicable experience or 10 years of relevant work experience acceptable
  • Experience working with Linux and Asterisk software
  • Experience with VoIP and TDM telephony
  • Experience with IVR, call queue and call routing
  • Strong understanding of Telephone Network Signaling
  • Adept at using MS Office tools (Word, Excel, Visio, etc)
  • Familiar with network management applications (Monitoring, SNMP)
  • Self-Driven and motivated
  • Ability to work with internal and external clients; exceptional customer service skill set
  • Infrequent light physical effort required
  • Must be able to work in an environment where the noise level is moderate
  • Experience with Switchvox and Asterisk
  • Experience with PRI and SIP PSTN Network Connectivity
  • Experience with Unified Communications
  • Experience with PHP and MySQL
  • Experience with Voice Mail Systems

RuffaloCODY - 17 months ago - save job - block
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